Compare CRMGamified vs. Freshdesk

With various functionalities, pricing, details, and more to compare, choosing the best CRM Software for your business is hard. Nevertheless making use of our system, it is simple to match the features of Freshdesk and CRMGamified together with their general SmartScore, respectively as: 9.8 and 7.0 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and find out which application is a more suitable fit for your company. Keep in mind to use a free trial first before opting in for a plan to experience how the program performs in real scenarios. People who want to save some time or would like to get a Customer Support Software recommendation from our team may want to examine these top choices for this year: Freshdesk, Samanage, Zendesk.
Compare

CRMGamified

VS

Freshdesk

VS

CRMGamified screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

7.0 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

by quote

free

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

Award winning CRMGamified® technology products help businesses to get more out of their Microsoft Dynamics CRM technology.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Easy Links
Pricing Page

Pricing Page

Learn more about CRMGamified pricing Learn more about Freshdesk pricing
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Contact Address

Contact Address

1000 NW 57th Court,
Suite 940
Miami, Florida 33126
USA
311 California street,
San Francisco, CA 94104
Pricing Plans

Pricing Plans

CRMGamified enterprise pricing information is available only upon request. Contact the company for more details.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Email Address

Email Address

support@freshdesk.com
Contact Phone

Contact Phone

1 305 908 2038 +1 (866) 832-3090
List of Features

List of Features

CRMGamified FEATURES

  • Analytics
  • CRM Integration
  • Mobile Application
  • Social Media Integration
  • Game Mechanics
  • Leaderboards
  • Social Interactions

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Supported Integrations

Supported Integrations

CRMGamified integrates with Microsoft Dynamics CRM.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Charlotte Hornets, Utah Jazz, Phoenix Suns, University of Notre Dame Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and client support quality are pricing packages offered by Freshdesk and CRMGamified. Even though cost should not be the only aspect it’s definitely an important thing to consider. You should expect a flexible pricing package that can be matched with your business size and painlessly scaled up when your team grows. Make sure you don’t choose packages that have additional functionalities that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a valuable experience that doesn’t ask you to pay any money and gives you a solid overview of what it feels like to work with Freshdesk and CRMGamified.