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Compare COVERAGEBOOK vs. Freshdesk

Finding the most effective CRM Software for your company is key to boosting your company’s productivity. In our platform, it is simple to review various solutions to see which one is the right software for your needs. Here you can match Freshdesk vs. COVERAGEBOOK and look at their overall scores (9.8 vs. 8.2, respectively) and user satisfaction rating (100% vs. N/A%, respectively). It's also possible to browse the details of prices, conditions, plans, features, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, go for the business software that lets you to add/remove features and price terms to match your company growth or lack of it. Our team put a lot of effort to review all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Compare

COVERAGEBOOK

VS

Freshdesk

VS

COVERAGEBOOK screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.2 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$99

free

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

Cloud-based, easy-to-use coverage reports and PR management software for more efficient media coverage tracking and reporting.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Company's Address

Company's Address

Castle Square House, 9
Brighton, BN1 1EG
United Kingdom
311 California street,
San Francisco, CA 94104
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Popular Clients

Popular Clients

Nike, SONY, Stanford Graduate School of Business Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Integrations

Integrations

No information available.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Support Types

Support Types

Phone Live Support
Ticket Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Phone

Contact Phone

+1 (866) 832-3090
Pricing Page

Pricing Page

Learn more about COVERAGEBOOK pricing Learn more about Freshdesk pricing
Pricing Plans

Pricing Plans

COVERAGEBOOK offers four SMB and enterprise pricing plans with different coverage credits (one online/offline coverage added to the book e.g. 10 credits = 10 new pieces of coverage to a book) to meet the needs of all users. Give the details a look, and select the best plan for your business:

Bronze – $99/month

  • 100 coverage credits/month
  • Up to 300 unused credits can be rolled over
  • 100 extra credits for a top-up of $70

Silver – $199/month

  • 500 coverage credits/month
  • Up to 1500 unused credits can be rolled over
  • 100 extra credits for a top-up of $60

Gold – 499/month

  • 1500 coverage credits/month
  • Up to 4500 unused credits can be rolled over
  • 100 extra credits for a top-up of $50

Enterprise – by quote

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Features

Available Features

COVERAGEBOOK FEATURES

  • Customizable reports
  • Automated metrics
  • Analytics
  • Online collaboration
  • Searchable coverage vault
  • Campaign management
  • Clippings management
  • Quick reports
  • Free Google Analytics tool
  • Smart PR automation features
  • Offline coverage
  • PR metrics

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Email Address

Email Address

support@coveragebook.com support@freshdesk.com
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QUICK LINKS

QUICK LINKS

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When you compare different CRM Software services you shouldn’t just study their features list and available pricing plans. Consider that the solution must be adjusted to your standards and business so the more flexible their offer the better. Find our which platforms are supported by Freshdesk and COVERAGEBOOK and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this could be a critical factor for many companies.