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Compare CoreSystems vs. Freshdesk

You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, Freshdesk earned 9.8 points, while CoreSystems earned 7.5 points. Meanwhile, for user satisfaction, Freshdesk scored 100%, while CoreSystems scored 100%. Specifics of their functions, tools, supported platforms, customer service, and more are given below to help you get a more versatile assessment. Remember to purchase only the tools your business requires to avoid wasting resources for tools which are redundant. We know that not all businesses have enough time to scrutinize a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Product

CoreSystems

VS

Freshdesk

VS

CoreSystems screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

7.5 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

by quote

free

Pricing Type

Pricing Type

Quote-based Monthly payment
Detailed Review

Detailed Review

General Description

General Description

If you are not good at it customers will leave you, a better field service is the key to the hearts of the customers. CoreSystems is the best solution you can ask for.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Available Features

Available Features

CoreSystems FEATURES

  • Customer Self Service
  • Mobile Field Sales
  • Cloud Computing
  • Team Collaboration
  • Location Services and Routing
  • Scheduling and Dispatching
  • Field Parts and Inventory Management
  • Service Contract Management
  • Analytics and Reporting
  • Repair Knowledge Management
  • Billing and Invoicing
  • Service Level Management

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Email Address

Email Address

support@freshdesk.com
Pricing Details

Pricing Details

Learn more about CoreSystems pricing Learn more about Freshdesk pricing
Cost Details

Cost Details

CoreSystems SMB and enterprise pricing is available upon request, and more details can be obtained by contacting the company.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+41 56 500 22 22 +1 (866) 832-3090
Prominent Customers

Prominent Customers

KardexRemstar, GE Alstom, Wolffkran, Buchi Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Integrations

Integrations

CoreSystems integrate with the following systems and applications:

  • SAP
  • Salesforce
  • Microsoft Dynamics NAV
  • Microsoft Dynamics AX
  • Oracle Field Service Cloud

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Contact Address

Contact Address

Dorfstrasse 69
5210 Windisch
Switzerland
311 California street,
San Francisco, CA 94104
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Freshdesk and CoreSystems against each other. While specific functionalities, cost and user experience are all crucial and should be included when making a final decision, you should also take a look at the recognition and awards won by each product. Frequently a less dominant software may turn out to be a great choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that regardless of smaller market presence it’s a worthy rival to the services that rule the market.