Compare CloudCherry vs. Freshdesk

We are here to improve the cumbersome process of contrasting CRM Software products for you. In particular, on this page you can look at the overall performance of Freshdesk (9.8) and contrast it with the overall performance of CloudCherry (8.5). You can also match their overall user satisfaction rating: Freshdesk (100%) vs. CloudCherry (100%). Similarly, study their functions thoroughly to find out which product can better tackle your company’s needs. In general, any B2B software must let you to quickly see the big picture, all the while allowing you easy access to the details. In case you you want to quickly identify the top Customer Support Software according to our review team we recommend you check out these products: Zendesk, Samanage, Freshdesk.
Product

CloudCherry

VS

Freshdesk

VS

CloudCherry screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

by quote

$19

Pricing Model

Pricing Model

Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

CloudCherry is a software tool that helps companies understand what customers really think of their service and maximize the potential of every customer interaction.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact No.

Contact No.

+1-925-400-3930 +1 (866) 832-3090
Pricing Info

Pricing Info

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free trial and a free demo are also available.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Features

Features

CloudCherry FEATURES

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Contact Address

Contact Address

Customer Analytics Technologies Inc.
4695 Chabot Drive, Ste. 200
Pleasanton, CA 94588
USA
311 California street,
San Francisco, CA 94104
Pricing Page

Pricing Page

Learn more about CloudCherry pricing Learn more about Freshdesk pricing
Supported Integrations

Supported Integrations

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Company Email

Company Email

info@getcloudcherry.com support@freshdesk.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

Fastrack, University of Essex, Puma Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Compare Alternatives

Compare Alternatives

Compare with ThoughtBuzz
Compare with Freshdesk
Compare with NterAKT
Compare with Optimum Feedback
Compare with Getfeedback
Compare with SalesRabbit
Compare with Infusionsoft
Compare with Deskero
Compare with DataKnowl
Compare with Zingle Business Text Messaging
Compare with EasyVista
Compare with Interactive Intelligence CaaS
Compare with Pure Chat
Compare with SugarCRM
Compare with EvantoDesk
Compare with Vibe
Compare with Automational
Compare with Pipedrive
Compare with Peek Pro
Compare with CustomerGauge
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you test different CRM Software software you shouldn’t only analyze their list of features and provided pricing plans. Keep in mind the app must be adjusted to your requirements and team so the more flexible their offer the better. Learn which systems are supported by Freshdesk and CloudCherry and be certain you will get mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, as this may be a key element for many businesses.