Compare Client Heartbeat vs. Freshdesk

Comparing Freshdesk and Client Heartbeat, you can easily see which CRM Software product is the more suitable alternative. This ensures that your company can get the most productive and effective application. You can study the details, including available tools, prices, plans offered by each vendor, offer terms, etc. We also let you evaluate their all round scores to know which one appears to be better. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Client Heartbeat has 8.6 points for overall quality and 84% for user satisfaction. Similarly, you can also assess which software business is more dependable by sending an an email question to the two companies and find out which company replies faster. We know that not all people have the time to test a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.

Client Heartbeat




Client Heartbeat screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

84% ?

Customer Experience

100% ?





Pricing Model

Pricing Model

Monthly payment Monthly payment
Full Review

Full Review

General Description

General Description

Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Email Address

Email Address
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about Client Heartbeat pricing Learn more about Freshdesk pricing
Available Plans

Available Plans

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Supported Integrations

Supported Integrations

Client Heartbeat integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Autotask
  • Seamless Docs
  • ConnectWise

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Contact No.

Contact No.

+1-415-322-9050 +1 (866) 832-3090
Prominent Clients

Prominent Clients

JBS Bookkeeping, Effective IT, Dorks Delivered Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Vendor's Address

Vendor's Address

Brisbane, Australia 311 California street,
San Francisco, CA 94104
OS Supported

OS Supported

Windows Mobile
Support Types

Support Types

Phone Live Support
Ticket Training
List of Features

List of Features

Client Heartbeat FEATURES

  • Custom Surveys
  • Periodic Surveys
  • Recommended Questions
  • Quick Filter
  • At Risk Customer Alerts
  • Company and Customer Trends
  • Company Reports
  • Industry Benchmarks
  • Testimonials
  • CRM Integration
  • Automatic Followups
  • Social Sharing
  • Automatic Reminders

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
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Popular Alternatives

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It may not always be sufficient to simply compare Freshdesk and Client Heartbeat against one another. While reliable features, cost and user comments are all important and should be considered when making a final decision, you should also take a look at the recognition and awards merited by each software. Frequently a less known product may turn out to be a great choice that was a winner of many SaaS awards such as our Great User Experience Award which proves that in spite of smaller market presence it’s a worthy contender to the software that dominate the market.