Compare Client Heartbeat vs. FreshdeskComparing Freshdesk and Client Heartbeat, you can easily see which CRM Software product is the more suitable alternative. This ensures that your company can get the most productive and effective application. You can study the details, including available tools, prices, plans offered by each vendor, offer terms, etc. We also let you evaluate their all round scores to know which one appears to be better. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Client Heartbeat has 8.6 points for overall quality and 84% for user satisfaction. Similarly, you can also assess which software business is more dependable by sending an an email question to the two companies and find out which company replies faster. Our team put a lot of effort to review all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Zendesk, Samanage.
|Monthly payment||Monthly payment|
Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Types of Customers|
Types of Customers
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about Client Heartbeat pricing||Learn more about Freshdesk pricing|
Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Basic – $29/month
Gold – $59/month
Platinum – $89/month
Enterprise – $449/month
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Client Heartbeat integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|+1-415-322-9050||+1 (866) 832-3090|
|JBS Bookkeeping, Effective IT, Dorks Delivered||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Brisbane, Australia|| 311 California street,|
San Francisco, CA 94104
|List of Features|
List of Features
|English||English, Dutch, Polish, Turkish, Swedish|
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It may not always be sufficient to simply compare Freshdesk and Client Heartbeat against one another. While reliable features, cost and user comments are all important and should be considered when making a final decision, you should also take a look at the recognition and awards merited by each software. Frequently a less known product may turn out to be a great choice that was a winner of many SaaS awards such as our Great User Experience Award which proves that in spite of smaller market presence it’s a worthy contender to the software that dominate the market.