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Compare Freshdesk vs Chime

What is better Freshdesk or Chime? If you need to get a quick way to find out which CRM Software product is better, our exclusive method gives Freshdesk a score of 9.8 and Chime a score of 8.6 for overall quality and performance.

Furthermore, Freshdesk is rated at 100%, while Chime is rated 92% for their user satisfaction level. You can also assess their product details, such as functions, tools, options, plans, pricing, and much more. Find out if the software allows you to customize a few of its workflows to make sure the software matches your own business procedures.

If you have to quickly identify the optimal Customer Support Software according to our review team we suggest you check out these products: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from $300

Pricing Model

List of Features

  • Lead Generation
  • Advertising Management
  • Search Engine and Social Media Marketing
  • Retargeting
  • Drip Email Marketing
  • Behavior Analysis
  • Lead Nurturing
  • Lead Assignment
  • Task Management
  • Action Planning
  • Automatic Reminders
  • Team Management
  • Progress Tracking
  • Performance Reports
  • IDX Website
  • Website Management
  • Template Management
  • Content Management
  • Search Functionality
  • Client and Property Matching
  • Activity Tracking
  • Chat
  • Commenting
  • Sales Pipeline
  • Communication Management
  • CRM Integration
  • Third Party Integrations
  • Activity Dashboard

Pricing Info

Chime offers three SMB pricing plans for users to choose from, depending on the size of their team. Give the details a look, and select the best plan for your team.

Individual Agent

  • $300/mo.
  • IDX Website plus Intelligent CRM

Team (2-9) 

  • Starts at $350/mo.
  • + $50/additional user/mo.
  • IDX Website plus Intelligent CRM

Brokerage (10+)

  • Starts at $1,000/mo.
  • + $35/additional user/mo.
  • IDX Website plus Intelligent CRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Titus Real Estate, Utah Home Guide, RealtyPath

Integrations

Chime can be integrated with other CRM software. It also supports the following integrations:

  • MailChimp
  • Zapier
  • Gmail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM and lead generation software for small to medium-sized real estate agencies and teams, offering lead generation through search engine and social media marketing, and more.

Company Email

Contact No.

Company's Address

Salt Lake City, Utah
USA

All the data, details and statistics that we shared in this analysis were gathered from official company sites, advertising resources available online, actual experience from real clients as well as our personal everyday use of every product by a professional reviewer. We pay a lot of attention to extensively examine each app, so we not only analyze it ourselves, but we also match our results with views of other users from the B2B community.

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