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Compare Freshdesk vs Chime

What is better Freshdesk or Chime? To make sure you get the most efficient and productive CRM Software for your business, you need to compare products available on the market. For example, here it is possible to match Freshdesk’s overall score of 9.8 against Chime’s score of 8.6. You may also compare their general user satisfaction: Freshdesk (100%) vs. Chime (92%).

What’s more, you can review their pros and cons feature by feature, including their offered terms and pricing. By comparing products you are more likely to select the right software for your needs. It’s clear you must understand your specific needs to realize which software meets those needs.

Currently, the leading products in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from $300

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Generation
  • Advertising Management
  • Search Engine and Social Media Marketing
  • Retargeting
  • Drip Email Marketing
  • Behavior Analysis
  • Lead Nurturing
  • Lead Assignment
  • Task Management
  • Action Planning
  • Automatic Reminders
  • Team Management
  • Progress Tracking
  • Performance Reports
  • IDX Website
  • Website Management
  • Template Management
  • Content Management
  • Search Functionality
  • Client and Property Matching
  • Activity Tracking
  • Chat
  • Commenting
  • Sales Pipeline
  • Communication Management
  • CRM Integration
  • Third Party Integrations
  • Activity Dashboard

Pricing Info

Chime offers three SMB pricing plans for users to choose from, depending on the size of their team. Give the details a look, and select the best plan for your team.

Agent(1-3)

  • $299/mo.
  • IDX Website plus Intelligent CRM

Team (15-100)

  • Starts at $899/mo.
  • + $15/additional user/mo.
  • IDX Website plus Intelligent CRM

Brokerage (100+)

  • Customized
  • IDX Website plus Intelligent CRM with Broker Admin backend

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Titus Real Estate, Utah Home Guide, RealtyPath

Integrations

Chime can be integrated with other CRM software. It also supports the following integrations:

  • MailChimp
  • Zapier
  • Gmail
  • Exchange
  • Dotloop
  • Google Calendar
  • Outlook Calendar
  • Brokermint
  • BombBomb
  • Cloud CMA

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM and lead generation software for small to medium-sized real estate agencies and teams, offering lead generation through search engine and social media marketing, and more.

Company Email

support@chimeinc.com

Contact No.

Company's Address

Salt Lake City, Utah
USA

If you are still having second thoughts about which solution will perform best for your business it may be a sound idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular each service is and how big is its online presence. For instance Freshdesk Twitter profile has currently 17901 followers. At the same time Chime Twitter is followed by 2192 users.

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