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Compare Freshdesk vs Centra Hub CRM

What is better Freshdesk or Centra Hub CRM? We are here to streamline the process of comparing CRM Software products for you. In particular, on this page you can verify the overall performance of Freshdesk (9.8) and contrast it with the overall performance of Centra Hub CRM (8.0). It's also possible to match their overall user satisfaction rating: Freshdesk (100%) vs. Centra Hub CRM (98%).

Furthermore, study their services carefully to see which product can better address your company’s needs. Generally, any business app has to let you to immediately see the big picture, at the same time giving you immediate access to the details.

Our experts made sure to prepare reviews of all popular Customer Support Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Marketing, sales and service automation 
  • Web-to-lead forms
  • Landing pages
  • Lead source knowledge
  • Campaign management
  • Custom-made templates
  • Lead scoring automation
  • 360-degree customer view
  • Create quotations and sales orders
  • Manage sales pipeline
  • Create and manage tickets
  • Define Service Level Agreement (SLA) 
  • Online appointment scheduling
  • Monitor team performance
  • Graphical Representations
  • Notifications and alerts

Pricing Info

Centra Hub offers flexible SMB and enterprise pricing schemes that are tailored to fit the needs of every business. Moreover, the company offers a free trial, where you can test the features prior to picking the most suitable plan. Below are the pricing details for the sales and marketing plans: 

Start Up – $12/user/month 

Sales:

  • Contact management
  • Unlimited Contacts & Companies
  • Custom Data Fields
  • Activities – Tasks, Events, Calls
  • Appointment Scheduling
  • Goals Tracking
  • Email Tracking
  • Deals
  • Call Recording
  • Campaigns
  • Assignment Rules
  • Email Integration
  • Call transcription & reporting
  • Conversations inbox
  • eSignature
  • Inventory Management
  • Lists
  • Post Call Automation
  • Multiple deal pipelines
  • Price Books
  • Order Management
  • Products
  • Quotes
  • Sales automation

Marketing:

  • Email Campaigns
  • Email templates
  • Workflows
  • Web forms
  • Visitor Tracking
  • 5,000 Emails (Branded)
  • Web-to-Lead
  • Marketing Automation
  • Field Updates
  • SES/Mandril/Sendgrid Integration
  • Auto Responders
  • Custom Reports
  • Custom Modules and Buttons
  • Documents
  • Customize Page & Search Layout
  • Social Media Lead generation (Facebook & LinkedIn)
  • Bulk/Mass Email
  • Mobile CRM
  • Quick Actions
  • Recurring Activities
  • Reports and Dashboards
  • Smart notifications
  • Surveys
  • Tags and Groups

Additional:

  • 50+ Plugins/Integrations
  • Email & Phone Support
  • Google/Shopify/Strike Sync
  • Chrome Extension
  • Basic, Email and Team Reports
  • Access Controls(ACLs)
  • Data Backup
  • Functions & Macros
  • Data Encryption

Professional – $20/user/month 

Sales:

  • Contact management
  • Unlimited Contacts & Companies
  • Custom Data Fields
  • Activities – Tasks, Events, Calls
  • Appointment Scheduling
  • Goals Tracking
  • Email Tracking
  • Deals
  • Call Recording
  • Campaigns
  • Assignment Rules
  • Email Integration
  • Call transcription & reporting
  • Conversations inbox
  • eSignature
  • Inventory Management
  • Lists
  • Post Call Automation
  • Multiple deal pipelines
  • Price Books
  • Order Management
  • Products
  • Quotes
  • Sales automation

Marketing:

  • Email Campaigns
  • Email templates
  • Workflows
  • Web forms
  • Visitor Tracking
  • 5,000 Emails (Branded)
  • Web-to-Lead
  • Marketing Automation
  • Field Updates
  • SES/Mandril/Sendgrid Integration
  • Auto Responders
  • Custom Reports
  • Custom Modules and Buttons
  • Documents
  • Customize Page & Search Layout
  • Social Media Lead generation(Facebook & LinkedIn)
  • Bulk/Mass Email
  • Mobile CRM
  • Quick Actions
  • Recurring Activities
  • Reports and Dashboards
  • Smart notifications
  • Surveys
  • Tags and Groups

Additional:

  • 50+ Plugins/Integrations
  • Email & Phone Support
  • Google/Shopify/Strike Sync
  • Chrome Extension
  • Basic, Email and Team Reports
  • Access Controls(ACLs)
  • Data Backup
  • Functions & Macros
  • Data Encryption

Enterprise – $33/user/month 

Sales:

  • Contact management
  • Unlimited Contacts & Companies
  • Custom Data Fields
  • Unlimited Activities – Tasks, Events, Calls
  • Appointment Scheduling
  • Goals Tracking
  • Email Tracking
  • Deals
  • Custom Deal Tracks
  • Post Call Automation
  • Call Recording
  • Automated Voicemails
  • Campaigns
  • Assignment Rules
  • Email Integration
  • Audit Logs
  • eSignature
  • Inventory Management
  • Invoices
  • Lists
  • Multiple currencies
  • Price Books
  • Order Management
  • Products
  • Quotes
  • Sales automation

Marketing:

  • Email Campaigns
  • Email templates
  • Contact Level Analytics
  • Workflows
  • Web forms
  • Visitor Tracking
  • 5,000 Emails (Branded)
  • Web-to-Lead
  • Marketing Automation
  • Field Updates
  • SES/Mandril/Sendgrid Integration
  • Auto Responders
  • Custom Reports
  • Custom Modules and Buttons
  • Documents
  • Customize Page & Search Layout
  • Social Media Lead generation(Facebook & LinkedIn)
  • Bulk/Mass Email
  • Mobile CRM
  • Quick Actions
  • Recurring Activities
  • Reports and Dashboards
  • Smart notifications
  • Surveys
  • Tags and Groups

Additional:

  • 50+ Plugins/Integrations
  • Email & Phone Support
  • Dedicated Account Rep
  • Onboarding Coach
  • Google/Shopify/Strike Sync
  • Chrome Extension
  • Basic, Email and Team Reports
  • Access Controls(ACLs)
  • APIs
  • Webhooks
  • Data Backup
  • Data Sharing
  • Functions & Macros
  • Portals

Ultimate – $59/user/month 

Sales:

  • Contact management
  • Unlimited Contacts & Companies
  • Custom Data Fields
  • Lead Scoring
  • Unlimited Activities – Tasks, Events, Calls
  • Appointment Scheduling
  • Goals Tracking
  • Email Tracking
  • Deals
  • Custom Deal Tracks
  • 2- Way Telephony
  • Post Call Automation
  • Call Recording
  • Automated Voicemails
  • Campaigns
  • Assignment Rules
  • Email Integration
  • Call transcription & reporting
  • Audit Logs
  • Conversations inbox
  • eSignature
  • Events Scheduler
  • Inventory Management
  • Invoices
  • Lists
  • Multiple currencies
  • Multiple deal pipelines
  • Price Books
  • Order Management
  • Products
  • Quotes
  • Real-time Notifications – SalesSignals
  • Sales automation
  • Territory Management
  • Vendors

Marketing:

  • Email Campaigns
  • Email templates
  • Contact Level Analytics
  • Workflows
  • Web forms
  • Visitor Tracking
  • 5,000 Emails (Branded)
  • Web-to-Lead
  • Marketing Automation
  • Automatic Field Updates
  • SES/Mandril/Sendgrid Integration
  • Connections
  • Auto Responders
  • Custom Reports
  • Custom Modules and Buttons
  • Documents
  • Customize Page & Search Layout
  • Social Media Lead generation(Facebook & LinkedIn)
  • Bulk/Mass Email
  • Mobile CRM
  • Quick Actions
  • Recurring Activities
  • Reports and Dashboards
  • Smart notifications
  • Surveys
  • Tags and Groups

Additional:

  • 50+ Plugins/Integrations
  • Email & Phone Support
  • Dedicated Account Rep
  • Onboarding Coach
  • Google/Shopify/Strike Sync
  • Chrome Extension
  • Basic, Email and Team Reports
  • Access Controls(ACLs)
  • APIs
  • Webhooks
  • Data Backup
  • Data Encryption
  • Data Sharing
  • Functions & Macros
  • Portals

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Gulf Islamic Investments, Bahwan Holding, Hadid

Integrations

Centra Hub integrates with the following business systems and applications: 

  • Zapier
  • Paytm
  • Stripe
  • PayPal
  • Sign easy
  • Skype
  • RingCentral
  • Twilio
  • Ameyo
  • Knowlarity
  • MailChimp
  • One Drive

It also offers social media and ERP integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Centra Hub is an all-in-one CRM solution for growing businesses by integrating sales, marketing, and automation on a single platform,

Company Email

info@centrahub.com

Contact No.

Company's Address

If you compare different CRM Software products you shouldn’t only explore their features list and offered pricing packages. Consider that the software must be matching your work processes and team so the more flexible their offer the better. Check what OSes are supported by Freshdesk and Centra Hub CRM and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this might be a deal breaker for many firms.

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