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Compare Freshdesk vs Capsule CRM

What is better Freshdesk or Capsule CRM? Selecting the best CRM Software for your business is difficult with too much features, options, and offers to take note of. But, depending on our review directory will make it possible for you to streamline the necessary steps by displaying all main software in a single location.

For example, you can match Freshdesk and Capsule CRM for their functions and overall scores, namely, 9.8 and 8.0, respectively. Similarly, you can check which product has better general user satisfaction rating: 100% (Freshdesk) and 99% (Capsule CRM) to find out which product is the better choice for your business. Don’t just choose the software with the lowest price, but the service that gives the most cost-effective value.

Those of you who are pressed for time or want a Customer Support Software suggestion from our experts may want to take a look at these top choices for this year: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $18

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete and easy contact management
  • Efficient sales management
  • Track bids, deals, proposals and other opportunities
  • Dashboard opportunities overview
  • Adding milestones
  • Linking milestones with a success factor
  • Includes a standard set of milestones
  • Easy to-do list and calendar management
  • Easy customization of information categories to fit your business
  • Secure access of your account from anywhere
  • Easy sharing of contacts with co-workers to assure the entire team has a single up-to-date view of the contact
  • Tracking of all email communications into Capsule
  • Quick document management, making it easy to attach documents and other files
  • Integration of contacts from Outlook, Gmail, vCard, spreadsheets and any CSV file
  • Easy creation and analysis of reports
  • Customization of the sales milestones and process
  • Management groups of contacts with lists using tags
  • Easy addition of notes and other information about the contact
  • Serious data security
  • Controlled access
  • Multiple backup
  • One master copy of your data on secure servers
  • Automatic upgrades
  • Compatible with Windows, Mac, or Linux
  • Brand your Capsule account using your colors and logo

Pricing Info

Capsule offers a flexible, pay-as-you go service. There are three plans offered. All paid plans offer a free 30-day trial:

Free

  • Up to 2 users
  • 10MB storage
  • 250 contacts
  • Unlimited Sales Opportunities, Cases, Custom Fields & Tracks

Professional – $18 per user/month

  • 30-day free trial
  • 10GB storage per user
  • 50,000 contacts
  • Unlimited Sales Opportunities, Cases, Custom Fields & Tracks
  • Activity reporting
  • Sales reporting
  • Sales forecasting
  • Premium integrations including Xero, FreshBooks, MailChimp, Wufoo & more

Teams – $36 per user/month

  • 30-day free trial
  • 20GB storage per user
  • 100,000 contacts
  • Unlimited Sales Opportunities, Cases, Custom Fields & Tracks
  • User access controls
  • Activity reporting & custom activity types
  • Advanced sales reporting
  • Reporting by team
  • Sales forecasting
  • Custom reports with Google Data Studio
  • Premium integrations including Xero, FreshBooks, MailChimp, Wufoo & more

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

None indicated

Integrations

Official Mobile App

  • Capsule Mobile

Contacts

  • Google Contacts
  • PieSync
  • Dedupely

Contracts & proposals

  • Proposable
  • NiftyQuoter
  • Quotient
  • Magento with Cart2Quote
  • PandaDoc
  • WebMerge
  • Signable
  • edocr
  • Direct Mail Manager
  • Better Proposals

Customer Success

  • Akita

Dashboards

  • Grappster
  • AppInsights
  • SalesWally
  • UnifiedVU

Email list marketing

  • MailChimp
  • Mad Mimi
  • MPZ Mail
  • E-goi

Google integrations

  • G Suite

Help desk

  • Zendesk
  • Freshdesk
  • Help Scout
  • SupportBee
  • Enchant
  • LiveHelpNow

Integration platforms

  • Zapier
  • Flow XO
  • Automate.io
  • Yoke.io
  • Cyclr
  • LeadsBridge
  • Integromat

Inventory management

  • Cin7
  • DEAR Systems

Invoicing & Accounting

  • Xero
  • KashFlow
  • FreeAgent
  • FreshBooks
  • ClearBooks
  • Billiving
  • Sage Business Cloud Accounting (UK)

Job & time tracking

  • Toggl

Migration services

  • Import2
  • Data2CRM

Mobile integrations

  • call2CRM (Android)
  • Business Card Reader for Capsule CRM (Android)

Office Management

  • Office R&D

Project Management

  • TidyWork
  • JIRA integration by TIG

Telephone & VoIP

  • Netfuse
  • Kixie
  • Callmaker
  • FONREACH
  • CircleLoop
  • Text Marketer

Website chat

  • ClickDesk
  • Userlike
  • Tidio

Website forms

  • Wufoo Forms
  • Ninjaforms
  • Gravity Forms

Want to develop your own integration?

Capsule’s RESTful API can be used by developers to create clever add-ons or to integrate Capsule with other applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy web-based CRM to help small businesses manage their business relationships with clients, vendors leads and other contacts.

Company Email

support@capsulecrm.com

Contact No.

Company's Address

None indicated

If you research various CRM Software products you shouldn’t only study their features list and available pricing plans. Pay attention to the fact that the software must be matching your work processes and team so the more flexible their offer the better. Learn which platforms are supported by Freshdesk and Capsule CRM and make sure you will get mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, because this may be a key element for many firms.

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