CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
CA Service Manager offers integration with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|1-800-225-5224||+1 (866) 832-3090|
| 520 Madison Avenue|
| 311 California street,|
San Francisco, CA 94104
Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Acciona, Alaska Airlines, BDP International||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|List of Features|
List of Features
|Learn more about CA Service Desk Manager pricing||Learn more about Freshdesk pricing|
|English||English, Dutch, Polish, Turkish, Swedish|
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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Please pay attention to the fact that while both Freshdesk and CA Service Desk Manager may have a top quality range of features every app may be aimed at a different business size. If you are studying different apps you should focus on a business size they are catering to. Certain functionalities might scale up efficiently for big enterprises but if you own a small or mid-sized company it’s often better to refrain paying for complex functionalities that you may never have a chance to use.