Compare CA Service Desk Manager vs. Freshdesk

When selecting the appropriate Help Desk Software for your organization our recommendation is that you compare the features, pricing, and other important info about the product and vendor. Here, you are able to see the similarities and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and CA Service Desk Manager (overall score at 8.5 and user satisfaction at 99%). You may also look at their particulars elements, such as services, plans, rates, terms and conditions, etc. Moreover, read the terms carefully for information on hidden costs, including, setup cost, separate helpdesk support, upgrade fees, storage fees, and others. In the event you need to quickly identify the more reliable Customer Support Software according to our review team we advise you check out the following services: Freshdesk, Zendesk, Salesforce Essentials.

CA Service Desk Manager




CA Service Desk Manager screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

100% ?



by quote


Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Supported Integrations

Supported Integrations

CA Service Manager offers integration with the following business systems and applications:

  • Enterprise Random Password Manager
  • Kelverion
  • Nlyte
  • FlowDot
  • Bomgar
  • Northcraft Analytics
  • enPortal
  • SCOM
  • Xtraction

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Contact Phone

Contact Phone

1-800-225-5224 +1 (866) 832-3090
Company's Address

Company's Address

520 Madison Avenue
22nd Floor
New York
311 California street,
San Francisco, CA 94104
Cost Details

Cost Details

Pricing is available on a quote basis. Contact CA Service Manager directly for more pricing details.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Devices

Available Devices

Windows Mobile
Prominent Clients

Prominent Clients

Acciona, Alaska Airlines, BDP International Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Vendor Email

Vendor Email
List of Features

List of Features

CA Service Desk Manager FEATURES

  • Comprehensive, integrated service support: Integrated request, incident, problem, change, knowledge, request, service level and configuration management
  • Modern consumer experience: Unified self-service, collaboration, social media and federated knowledge search
  • Mobile-optimized capabilities: Accessible via tablet or smartphone
  • Advanced reporting and dashboards (optional feature): Dashboard and report creation accessible to non-technical users
  • Innovative change management: Root cause analysis, automated change verification and unauthorized change prevention
  • Pre-built ”Quick Value” content: Out-of-the-box services like password reset, instructional guidance and suggested workflows for critical processes

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about CA Service Desk Manager pricing Learn more about Freshdesk pricing


English English, Dutch, Polish, Turkish, Swedish
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

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Please pay attention to the fact that while both Freshdesk and CA Service Desk Manager may have a top quality range of features every app may be aimed at a different business size. If you are studying different apps you should focus on a business size they are catering to. Certain functionalities might scale up efficiently for big enterprises but if you own a small or mid-sized company it’s often better to refrain paying for complex functionalities that you may never have a chance to use.