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Compare Freshdesk vs BotStar

What is better Freshdesk or BotStar? Examining products for the top Customer Support Software doesn't have to be difficult. On our review platform, it is possible to match Freshdesk and BotStar and quickly analyze their distinct features. We allow you to check their capabilities, supported devices, support service, prices, terms, and many more.

You may also compare their overall score (9.8 for Freshdesk vs. 8.0 for BotStar) and overall customer satisfaction level (100% for Freshdesk vs. 100% for BotStar). Take your time and review your best options and find out which one is right for your company. You should also assess the software company’s background; are they reliable and will they still be on the market in a few years time?

We did our best to prepare reviews of all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Essentials, Freshdesk, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Powerful Visual Editor
  • Live Testing & Debugger
  • CMS
  • Audience Segments & Analytics
  • Conversions and Checkpoints
  • Broadcast
  • Live Chat
  • Human Takeover
  • Facebook Messenger
  • Website Widget
  • API and SDK
  • Broadcast Latest Business Updates
  • Create Campaigns for Weekly or Monthly Promotion
  • Available Chatbot Template

Pricing Info

BotStar offers the following basic and enterprise pricing packages:

Starter – Free

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Limited Sequences
  • 20 Tags
  • 20 CMS Items
  • 500 Subscribers
  • BotStar Brand Persisted
  • Community Support

Starter Plan – starts at $10/month

  • Unlimited Messages
  • Unlimited Chat Users
  • Unlimited Broadcasts
  • Unlimited Sequences
  • Unlimited Tags
  • Unlimited CMS Items
  • Uncapped Subscribers
  • Custom Brand Unlocked
  • VIP Direct Chat Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

BotStar integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Google Drive
  • HubSpot
  • Zendesk
  • PipeDrive
  • Copper
  • Google Sheets
  • Gmail
  • Twitter
  • Integromat
  • Wit.ai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.

Company Email

info@botstar.com

Contact No.

Company's Address

BotStar Ltd.
Kemp House, 160 City Road
EC1V 2NX, London
United Kingdom

When you pick a solution that you believe will be an actual asset for your business you shouldn’t just pay attention to what reviewers have to say about it. Quite frequently personal experience with the solution may change, depending on specific preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you an immediate overview of how real users of Freshdesk and BotStar estimate their contact with the software. Our algorithm is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you will obtain a complete and credible picture of what other customers think about each solution. In this example Freshdesk has a total satisfaction rating at 100% while for BotStar 100% of people claim they had an enjoyable experience with it.

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