BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|1‑855‑834‑7487||+1 (866) 832-3090|
|English||English, Dutch, Polish, Turkish, Swedish|
|Learn more about BMC Remedy 9 pricing||Learn more about Freshdesk pricing|
| 2103 CityWest Boulevard|
Houston, Texas 77042
| 311 California street,|
San Francisco, CA 94104
Pricing is available on by quote basis. Contact BMC Remedy directly for more details.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Eaton, Mercator, China Pacific Insurance||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|List of Features|
List of Features
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
BMC Remedy 9 offers integration with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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You shouldn’t count on simply a broad array of functionalities and adjustable pricing plans from a popular Help Desk Software. Almost as crucial as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about Freshdesk or BMC Remedy 9, or you struggle with some problems, or perhaps you’ll want to ask for a certain revision or functionality useful to your company you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy personal training or at the very least a knowledge base you can use.