Compare BMC Remedy 9 vs. Freshdesk

If you wish for an efficient Help Desk Software product for your business you should take time to examine a wide range of alternatives. It doesn’t have to be complex, and can be as easy as matching their functionalities in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can find Freshdesk’s overall score of 9.8 and compare it against BMC Remedy 9’s score of 8.3; or Freshdesk’s user satisfaction level at 100% versus BMC Remedy 9’s 97% satisfaction score. The evaluation will help you identify the pros and cons of each application, and decide which one fits you requirements better. On top of the robust features, the software which is simple and intuitive is always the better option. At this time, the top services in our Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.

BMC Remedy 9




BMC Remedy 9 screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

8.3 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

100% ?



by quote


Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

BMC Remedy 9 is a mobile-first digital service management platform built for boosting workforce productivity. It makes complex IT simple.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Vendor Email

Vendor Email
Contact Phone

Contact Phone

1‑855‑834‑7487 +1 (866) 832-3090
Available Languages

Available Languages

English English, Dutch, Polish, Turkish, Swedish
Pricing Details

Pricing Details

Learn more about BMC Remedy 9 pricing Learn more about Freshdesk pricing
Company's Address

Company's Address

2103 CityWest Boulevard
Houston, Texas 77042
311 California street,
San Francisco, CA 94104
Pricing Plans

Pricing Plans

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Devices Supported

Devices Supported

Windows Mobile
Popular Clients

Popular Clients

Eaton, Mercator, China Pacific Insurance Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Customer Support

Customer Support

Ticket Training
Phone Live Support
Ticket Training
List of Features

List of Features


  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

BMC Remedy 9 offers integration with the following business systems and applications:

  • NetCool
  • Tivoli
  • Qualys
  • xMatters
  • SCOM
  • Solar Winds
  • Single Sign-On (SSO)
  • SAP
  • HP Service Desk

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
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You shouldn’t count on simply a broad array of functionalities and adjustable pricing plans from a popular Help Desk Software. Almost as crucial as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about Freshdesk or BMC Remedy 9, or you struggle with some problems, or perhaps you’ll want to ask for a certain revision or functionality useful to your company you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. It’s also a major asset if you are able to enjoy personal training or at the very least a knowledge base you can use.