Compare Freshdesk vs. Batchbook

A sensible way to find the correct CRM Software product for your firm is to evaluate the solutions against each other. Here you can compare Freshdesk and Batchbook and see their capabilities compared thoroughly to help you decide on which one is the more effective product. Also, you can examine their overall ratings, such as: overall score (Freshdesk: 9.8 vs. Batchbook: 8.6) and user satisfaction (Freshdesk: 100% vs. Batchbook: 100%). Check their distinctive features and similarities and discover which one outperforms the other. Similarly imagine what your business will be in years to come; will your company outgrow the app in the next couple of years? Currently, the most significant services in our Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.





Freshdesk screenshot Batchbook screenshot
Pricing Page

Our Score

Our Score

9.8 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?





Price Scheme

Price Scheme

Monthly payment Annual Subscription
Complete Review

Complete Review



Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Create and manage meaningful and productive relationships with your customers with Batchbook.
Easy Links
Available Features

Available Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Batchbook FEATURES

  • Campaign Dashboard
  • Email Marketing
  • Multi-Channel Marketing
  • SMS Marketing
  • Social Advertising
  • Social Media
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Database
  • Lead Management
  • Lead Tracking
  • Territory Management
  • Remote Access
  • Workflow Rules & Management
  • Customer Service Integration
Company Email

Company Email
Support Types

Support Types

Phone Live Support
Ticket Training
Live Support
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Express Motor Vehicle Administration, M.O.M. Diary
Pricing Page

Pricing Page

Learn more about Freshdesk pricing Learn more about Batchbook pricing
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pay only $46 a month (billed annually) and leverage the power of Batchbook! Forge and improve customer relationships and transform all your marketing efforts to great customer experiences. For just $46 a month, your entire team of marketers will have the power to find unlimited deals and the best opportunities.

Vendor's Address

Vendor's Address

311 California street,
San Francisco, CA 94104
171 Chestnut Street Providence, RI 02903


Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Batchbook boasts of massive integrations with the leading business systems and applications:

  • FreshBooks
  • QuickBooks
  • Xero
  • MailChimp
  • ActiveCampaign
  • Mad Mini
  • Yesware
  • FreshDesk
  • HappyFox
  • HootSuite
  • Twitter
  • Directmail Manager
  • Disqus
  • EventBrite
  • FormStack
  • Google Apps
  • NinjaForms
  • RightSignature
  • Updentity
  • BedrockData
  • Zapier
Phone Number

Phone Number

+1 (866) 832-3090 1-888-40-BATCH(22824)
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows Mobile
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Software Comparison

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In the event you continue having second thoughts about which service will perform best for your business it may be a sound idea to examine each service’s social metrics. Such metrics are usually a sign of how popular each app is and how extensive is its online presence. For instance, in case of Facebook Freshdesk has 67649 likes on their official page while Batchbook profile is liked by 4937 users.