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Compare Freshdesk vs Batchbook

What is better Freshdesk or Batchbook? When you compare Freshdesk and Batchbook, it is simple to see which CRM Software product is the more effective choice. This guarantees that your business can get the most productive and efficient program. You can examine the specifics, including available tools, pricing, plans offered by each vendor, offer conditions, etc.

We also let you check their total scores to know which one appears to be more beneficial for your firm. Freshdesk has 9.8 points for overall quality and 100% rating for user satisfaction; while Batchbook has 8.6 points for overall quality and 100% for user satisfaction. Likewise, you can also find out which software company is more dependable by sending an email inquiry to both vendors and see which one replies without delays.

Users who are pressed for time or would like to get a Customer Support Software advice from our team might want to try out these top choices for the current year: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $46

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Campaign Dashboard
  • Email Marketing
  • Multi-Channel Marketing
  • SMS Marketing
  • Social Advertising
  • Social Media
  • Contact History
  • Contact Management
  • Contract Management
  • Customer Database
  • Lead Management
  • Lead Tracking
  • Territory Management
  • Remote Access
  • Workflow Rules & Management
  • Customer Service Integration

Pricing Info

Pay only $46 a month (billed annually) and leverage the power of Batchbook! Forge and improve customer relationships and transform all your marketing efforts to great customer experiences. For just $46 a month, your entire team of marketers will have the power to find unlimited deals and the best opportunities.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Express Motor Vehicle Administration, M.O.M. Diary

Integrations

Batchbook boasts of massive integrations with the leading business systems and applications:

  • FreshBooks
  • QuickBooks
  • Xero
  • MailChimp
  • ActiveCampaign
  • Mad Mini
  • Yesware
  • FreshDesk
  • HappyFox
  • HootSuite
  • Twitter
  • Directmail Manager
  • Disqus
  • EventBrite
  • FormStack
  • Google Apps
  • NinjaForms
  • RightSignature
  • Updentity
  • BedrockData
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Create and manage meaningful and productive relationships with your customers with Batchbook.

Company Email

info@batchblue.com

Company's Address

171 Chestnut Street Providence, RI 02903

All the data, facts and statistics that we presented in this analysis were gathered from official vendor pages, advertising materials available online, real-life experience from real users as well as our own direct use of each service by an expert. We do our best to comprehensively analyze every software, so we not only study it on our own, but we also match our observations with experiences of other people from the B2B community.

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