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Compare Freshdesk vs Azurepath

What is better Freshdesk or Azurepath? To make sure you get the most helpful and productive CRM Software for your firm, you need to compare products available on the market. For instance, here you can match Freshdesk’s overall score of 9.8 against Azurepath’s score of 9.0. You may also evaluate their general user satisfaction: Freshdesk (100%) vs. Azurepath (100%).

In addition, you can assess their pros and cons feature by feature, including their offered terms and prices. By comparing products you are sure that you pick the right software for your budget. It’s clear you must understand your specific needs to realize which solution addresses those needs.

Those of you who are pressed for time or would like to get a Customer Support Software suggestion from our experts may want to try out these top choices for this year: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

For sales reps

  • Auto-track email with cc@azurepath.com
  • Global search to find any contact, lead or note
  • Batch import and edit accounts and leads
  • One touch updates (no separate edit states)
  • Cold and closing leads hi-lighted automatically
  • Option to create recurring leads automatically
  • Canned lead notes for rapid lead updates
  • Integrates with Yesware’s bcc feature
  • One touch google navigate to accounts

For managers

  • Eliminates need to build and run reports
  • Filter any data by team or individual
  • Set targets for teams and reps for any period
  • Quickly spot aging pipeline issues
  • Automatically track current versus past results
  • Automatically track lead stage aging
  • Boomerang a lead option keeps pipeline clean
  • One touch insights hilight key trends
  • Export any list for easy sharing of information

For finance

  • Accurately forecast cash six months out
  • View cash flow scenarios with insight guidance
  • View and update all invoices in one location
  • Multiple currency options (Euro, Pound, etc.)
  • Track accounts receivable performance
  • Experiment with growth or pricing changes
  • Integrate monthly company expenses
  • Automatically account for CoGS

Pricing Info

Azurepath CRM solution offers a simple pricing scheme plus a 60-day free trial option.

  • $14.95/user/month
  • Unlimited use
  • All features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Azurepath offers integration with the following business systems and applications:

  • Yesware
  • Gmail
  • Google Drive
  • Box
  • Dropbox
  • Quickbooks
  • Xero
  • Excel
  • Constant Contact
  • Outlook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based solution that offers automation capabilities for account and lead management, sales trending and analytics, and cash forecasting.

Company Email

info@azurepath.com

Contact No.

Company's Address

Durham, New Hampshire
United States

When you compare various CRM Software services you shouldn’t only look at their list of features and offered pricing plans. Pay attention to the fact that the solution must be meeting your needs and team so the more flexible their offer the better. Check what OSes are supported by Freshdesk and Azurepath and make sure you will obtain mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, because this may be a critical factor for many companies.

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