Compare Avoxi vs. Freshdesk

The perfect Customer Support Software is a solution that can handle your company’s unique needs. It is possible to identify which solution works best for your industry if you review different products before you decide which one is the best. As an example, Freshdesk and Avoxi are scored at 9.8 and 7.5, respectively, for general quality and performance. Similarly, Freshdesk and Avoxi have a user satisfaction rating of 98% and 98%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with an existing customer of the software and ask for their opinion concerning the application in question. We are aware that not all companies have enough time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.





Avoxi screenshot Freshdesk screenshot
Pricing Details

Total Score

Our Score

7.5 ?

Our Score

9.8 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

100% ?



by quote


Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

A cloud communications provider focused on meeting the international calling needs of call centers, and global enterprises looking to project a local presence.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Types of Support

Types of Support

Phone Live Support
Phone Live Support
Ticket Training
List of Features

List of Features


  • International Toll Free Numbers
  • Virtual Call Center Software
  • Cloud PBX
  • DID/DDI Local Numbers
  • VoIP Termination – SIP Trunking
  • VoIP Gateway Solution

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Prominent Customers

Prominent Customers

Pfizer, Nexus Communications, UPS, oDesk, FireEye Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Email Address

Email Address
Available Integrations

Available Integrations

No information available.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Devices Supported

Devices Supported

Windows Mobile
Pricing Details

Pricing Details

Learn more about Avoxi pricing Learn more about Freshdesk pricing
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

+1-770-937-9735 +1 415 544 0700
Languages Supported

Languages Supported

USA, Canada USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish
Company's Address

Company's Address

1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339
311 California street,
San Francisco, CA 94104
Pricing Info

Pricing Info

Pricing available by quote only. Contact Avoxi directly and request a quote.

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription
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Both Freshdesk and Avoxi were tested by a team of reliable B2B experts who conducted a thorough examination of all key elements of each solution. Their total score was prepared by means of unique SmartScore system which gives a separate partial score to every component including: main features, client support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only thing crucial to a business so we make sure we pay attention to all aspects of a service prior to calculating its final score.