Compare Freshdesk vs. Avoxi

The perfect Customer Support Software is a solution that can handle your company’s unique needs. It is possible to identify which solution works best for your industry if you review different products before you decide which one is the best. As an example, Freshdesk and Avoxi are scored at 9.8 and 7.5, respectively, for general quality and performance. Similarly, Freshdesk and Avoxi have a user satisfaction rating of 98% and 98%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with an existing customer of the software and ask for their opinion concerning the application in question. Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Samanage, Freshdesk.
Software

Freshdesk

VS

Avoxi

VS

Freshdesk screenshot Avoxi screenshot
Pricing Details

Total Score

Our Score

9.8 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Pricing

Pricing

$19

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A cloud communications provider focused on meeting the international calling needs of call centers, and global enterprises looking to project a local presence.
Quick Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
List of Features

List of Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Avoxi FEATURES

  • International Toll Free Numbers
  • Virtual Call Center Software
  • Cloud PBX
  • DID/DDI Local Numbers
  • VoIP Termination – SIP Trunking
  • VoIP Gateway Solution
Prominent Customers

Prominent Customers

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef Pfizer, Nexus Communications, UPS, oDesk, FireEye
Email Address

Email Address

support@freshdesk.com sales@avoxi.com
Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

No information available.

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Mac
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about Avoxi pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Phone No.

Phone No.

+1 415 544 0700 +1-770-937-9735
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, Canada
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
1000 Circle 75 Pkwy
Suite 500
Atlanta, GA 30339
USA
Pricing Info

Pricing Info

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Pricing available by quote only. Contact Avoxi directly and request a quote.

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QUICK LINKS

QUICK LINKS

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Both Freshdesk and Avoxi were tested by a team of reliable B2B experts who conducted a thorough examination of all key elements of each solution. Their total score was prepared by means of unique SmartScore system which gives a separate partial score to every component including: main features, client support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only thing crucial to a business so we make sure we pay attention to all aspects of a service prior to calculating its final score.