Compare Avoxi vs. FreshdeskThe perfect Customer Support Software is a solution that can handle your company’s unique needs. It is possible to identify which solution works best for your industry if you review different products before you decide which one is the best. As an example, Freshdesk and Avoxi are scored at 9.8 and 7.5, respectively, for general quality and performance. Similarly, Freshdesk and Avoxi have a user satisfaction rating of 98% and 98%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with an existing customer of the software and ask for their opinion concerning the application in question. We are aware that not all companies have enough time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Samanage, Freshdesk, LiveAgent.
A cloud communications provider focused on meeting the international calling needs of call centers, and global enterprises looking to project a local presence.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Types of Support|
Types of Support
|List of Features|
List of Features
|Pfizer, Nexus Communications, UPS, oDesk, FireEye||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
No information available.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Avoxi pricing||Learn more about Freshdesk pricing|
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|+1-770-937-9735||+1 415 544 0700|
|USA, Canada||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish|
| 1000 Circle 75 Pkwy|
Atlanta, GA 30339
| 311 California street,|
San Francisco, CA 94104
Pricing available by quote only. Contact Avoxi directly and request a quote.
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
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Both Freshdesk and Avoxi were tested by a team of reliable B2B experts who conducted a thorough examination of all key elements of each solution. Their total score was prepared by means of unique SmartScore system which gives a separate partial score to every component including: main features, client support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only thing crucial to a business so we make sure we pay attention to all aspects of a service prior to calculating its final score.