Compare Freshdesk vs. AvoxiThe perfect Customer Support Software is a solution that can handle your company’s unique needs. It is possible to identify which solution works best for your industry if you review different products before you decide which one is the best. As an example, Freshdesk and Avoxi are scored at 9.8 and 7.5, respectively, for general quality and performance. Similarly, Freshdesk and Avoxi have a user satisfaction rating of 98% and 98%, respectively, which shows the general satisfaction they get from customers. Better yet, get in touch with an existing customer of the software and ask for their opinion concerning the application in question. Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Samanage, Freshdesk.
Winner of the Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
A cloud communications provider focused on meeting the international calling needs of call centers, and global enterprises looking to project a local presence.
|Types of Support|
Types of Support
|List of Features|
List of Features
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||Pfizer, Nexus Communications, UPS, oDesk, FireEye|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
No information available.
|Learn more about Freshdesk pricing||Learn more about Avoxi pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
|+1 415 544 0700||+1-770-937-9735|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, Canada|
| 311 California street,|
San Francisco, CA 94104
| 1000 Circle 75 Pkwy|
Atlanta, GA 30339
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Pricing available by quote only. Contact Avoxi directly and request a quote.
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Both Freshdesk and Avoxi were tested by a team of reliable B2B experts who conducted a thorough examination of all key elements of each solution. Their total score was prepared by means of unique SmartScore system which gives a separate partial score to every component including: main features, client support, mobile device support, security, user satisfaction and market presence. We are aware that useful features are not the only thing crucial to a business so we make sure we pay attention to all aspects of a service prior to calculating its final score.