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Compare Freshdesk vs Avochato

What is better Freshdesk or Avochato? We are here to improve the cumbersome process of assessing CRM Software products for you. For instance, on this page you can examine the overall performance of Freshdesk (9.8) and compare it with the overall performance of Avochato (8.8). It's also possible to match their overall user satisfaction rating: Freshdesk (100%) vs. Avochato (97%).

Furthermore, study their functions thoroughly to find out which product can better deal with your company’s requirements. Generally, any B2B software should allow you to quickly view the big picture, at the same time offering you quick access to the details.

Users who want to save some time or need a Customer Support Software recommendation from our experts might want to investigate these top choices for the current year: Freshdesk, Salesforce Essentials, Zendesk.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Broadcasting
  • Muting and Spam Protection
  • Automated Surveys
  • Team Management
  • One-Time Responses
  • Textable Landlines
  • Office Hours
  • Call Forwarding
  • Robo-Call Protection
  • Notifications
  • Schedule Texts
  • Unique, Localized Phone Numbers
  • Live Inbox
  • Status Tracking
  • Assignable Conversations
  • Team Permissions
  • First-Class Call Quality
  • Multimedia Messages
  • Native Slack Integration
  • Voicemail Inbox
  • Avochato Caller ID
  • Chat Widget
  • Assisted Intelligence
  • TCPA Keyword Compliance
  • Keyword-Activated Responses
  • Contact Uploading and Syncing
  • Fast Search
  • Analytics
  • Message Templates
  • Programmable API
  • Security
  • Google Adwords Click-to-Message
  • Multiple Phone Numbers
  • Tags
  • Secure Contact Lists

Pricing Info

Avochato offers three SMB and enterprise pricing plans for users to choose from. Give the details a look and choose the best plan for your business:

Core – $99/month

  • Unlimited team members
  • Up to 2500 messages
  • One phone numbers
  • After hours responses
  • Call forwarding Voicemail
  • Slack integration

Standard – $198/month

  • Everything in Core
  • Up to 5000 messages
  • 3 phones numbers
  • Desk.com integration
  • Office 365 integration

Pro – $396/month

  • Everything in the Standard plan
  • Up to 10000 messages
  • 4 or more phone numbers
  • Salesforce integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Avochato integrates with the following business systems and applications:

  • Slack
  • Office 365
  • Desk.com
  • Salesforce
  • Zapier
  • Any software that Zapier integrates with

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A reliable cloud-based text messaging software designed for sales, marketing, and support teams.

Company Email

help@avochato.com

Contact No.

Company's Address

Avochato,
San Francisco, California
USA

It may not always be sufficient to simply compare Freshdesk and Avochato with each other. Even though useful tools, pricing and user reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards won by each service. In many cases a less popular app may turn out to be an amazing choice that was a winner of many industry awards such as our Great User Experience Award which proves that regardless of limited market presence it’s a significant rival to the solutions that rule the market.

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