Compare Freshdesk vs Automational

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

• Email Ticketing
• Ticket Dispatch
• Team Collaboration
• Knowledge Base
• Ticket Trend Report
• Social Ticketing
• Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

• Everything in Sprout
• Automations
• Collision Detection
• Marketplace Apps
• Helpdesk In-Depth
• SLA Management
• Business Hours
• Chat and call management

Garden – $29 per agent/month (yearly)

• Everything in Blossom
• Multilingual Helpdesk
• Time Tracking
• CSAT Surveys
• Session Replay
• Performance Reports
• Embedded Chat FAQs
• Triggered Messages
• IVR
• Call Masking

Estate – $49 per agent/month (yearly)

• Everything in Garden
• Ticket Assignment Automation
• Custom Roles
• Portal Customization
• Enterprise Reporting
• Multiple SLAs and Timezones
• Support Bot
• In-app Chat Campaigns
• Smart Call Escalations
• Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

• Everything in Estate
• Sandbox
• IP Whitelisting
• Data Centre Location
• HIPAA Compliance
• Extendable API Rate Limit
• Co-browsing
• Multilingual Chat FAQs
• Holiday Routing for Phone Calls

Starter Plan – $100/month

• 2 Users
• 10,000 Emails / Month
• 5,000 Contacts
• Customer Relationship Management
• Email Marketing
• Marketing Automation
• Personal Onboarding Support

Standard Plan – $200/month

• 4 Users
• 30,000 Emails / Month
• 10,000 Contacts
• Customer Relationship Management
• Email Marketing
• Marketing Automation
• Personal Onboarding Support

Team Plan – $400

• 8 Users
• 100,000 Emails / Month
• 50,000 Contacts
• Customer Relationship Management
• Email Marketing
• Marketing Automation
• Premium Support