Compare Answerbase vs. FreshdeskWhen choosing the ideal Customer Support Software for your company our recommendation is that you review the features, prices, along with other crucial information concerning the product and vendor. Here, you can examine the similarities and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Answerbase (overall score at 8.2 and user satisfaction at 100%). It's also possible to examine their particulars elements, like services, plans, costs, conditions, etc. What is more, analyze the terms closely for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, disk space fees, and others. Users who are pressed for time or could use a Customer Support Software recommendation from our experts may want to try out these top choices for this year: Freshdesk, Samanage, Zendesk.
|Monthly payment | Quote-based||Monthly payment|
Answerbase is a knowledge management application for eCommerce and customer support.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
| Carrer de Sants 125, |
pral 1a Barcelona,
| 311 California street,|
San Francisco, CA 94104
|English||English, Dutch, Polish, Turkish, Swedish|
|Adobe, General Mills, Sagicor||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Basic Plan – $49/month
Professional Plan – $149/month
Includes all Basic Plan features, plus:
Business Plan – $399/month
Includes all Professional Plan features, plus:
Enterprise Plan – Get a quote
Includes all Business Plan features, plus:
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Answerbase pricing||Learn more about Freshdesk pricing|
|+1-201-345-5567||+1 (866) 832-3090|
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The products compared on this page are merely a sliver of our complete Customer Support Software category and you should keep in mind that there may be more desirable alternatives out there. If you want to guarantee you make the wisest choice for your business we strongly urge you to compare more services first. You can also consider to study our top 10 Customer Support Software list to see which solutions are at the moment the highest-rated ones and dominate the market.