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Compare Answerbase vs. Freshdesk

When choosing the ideal Customer Support Software for your company our recommendation is that you review the features, prices, along with other crucial information concerning the product and vendor. Here, you can examine the similarities and differences between Freshdesk (overall score at 9.8 and user satisfaction at 100%) and Answerbase (overall score at 8.2 and user satisfaction at 100%). It's also possible to examine their particulars elements, like services, plans, costs, conditions, etc. What is more, analyze the terms closely for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, disk space fees, and others. We are aware that not all companies have enough time to examine a large number of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Product

Answerbase

VS

Freshdesk

VS

Answerbase screenshot Freshdesk screenshot
Pricing Page

Total Score

Our Score

8.2 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Cost

Cost

$49

free

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

Answerbase is a knowledge management application for eCommerce and customer support.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Company's Address

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain
311 California street,
San Francisco, CA 94104
Support Types

Support Types

Phone
Phone Live Support
Ticket Training
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
Popular Clients

Popular Clients

Adobe, General Mills, Sagicor Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

Answerbase FEATURES

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Default SEO functionality, can be modified by Admin users
  • Document, video, and image responses
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Revise queries and feedback to increase clarity
  • Robust APIs available
  • Scan for related content, subject experts, and queries
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Vendor Email

Vendor Email

info@answerbase.com support@freshdesk.com
Cost Details

Cost Details

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Integrations

Available Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Pricing Page

Pricing Page

Learn more about Answerbase pricing Learn more about Freshdesk pricing
Contact Phone

Contact Phone

+1-201-345-5567 +1 (866) 832-3090
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The products compared on this page are merely a sliver of our complete Customer Support Software category and you should keep in mind that there may be more desirable alternatives out there. If you want to guarantee you make the wisest choice for your business we strongly urge you to compare more services first. You can also consider to study our top 10 Customer Support Software list to see which solutions are at the moment the highest-rated ones and dominate the market.