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Compare Freshdesk vs Adsoup

What is better Freshdesk or Adsoup? With different features, pricing, conditions, and more to check, finding the right CRM Software for your firm is tricky. Nevertheless by using our system, it's easy to match the features of Freshdesk and Adsoup including their general rating, respectively as: 9.8 and 8.0 for overall score and 100% and 100% for user satisfaction.

You can also review them feature by feature check out which program is a more effective fit for your company. Don’t forget to use a free trial first before opting in for a plan to experience how the program works in practical situations.

Our team put a lot of effort to review all popular Customer Support Software services available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Chats
  • Chats Merging
  • Platform Switch
  • Simultaneous Chats
  • New Message Alerts
  • Customer Information Capture
  • Chat History
  • Pipeline Stage Modification
  • Value Tracking
  • Sales Organization
  • Revenue Reports
  • Intra-Team Messaging
  • Document Storage
  • Canned Responses
  • Built-In CRM

Pricing Info

Adsoup offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Startup – $15/month

  • 3 Platforms
  • 250MB Storage
  • 25 Leads per Month
  • 1 Staff Member

Pro – $25/month

  • All Platforms
  • 10GB Storage
  • Unlimited Leads
  • 5 Staff Members

Adsoup offers a free 30-day trial. For more information, contact sales via chat or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dara Rehab, iFind Marketing

Integrations

Adsoup is working on an integration with Zapier.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A multi-platform sales CRM with focus on unifying client and prospect communications.

Company Email

Contact No.

Company's Address

219/1 Soi Sukhumvit 21
Khwaeng Khlong Toei Nuea
Khet Watthana, Krung Thep Maha Nakhon 10110
Thailand

It may not always be sufficient to just compare Freshdesk and Adsoup with one another. While specific tools, cost and customer reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards merited by each software. Frequently a less known solution may turn out to be an excellent choice that was distinguished with industry awards such as our Supreme Software Award which shows that regardless of lesser market popularity it’s a worthy rival to the products that dominate the market.

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