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Compare Freshdesk vs AddressTwo

What is better Freshdesk or AddressTwo? Today’s enterprises require the best CRM Software product to stay competitive. On this page we help you with choosing the right software, by allowing you to assess Freshdesk and AddressTwo down to the very details of their individual offers.

It's also possible to make use of our total scoring values, which rate the software general quality and performance. Freshdesk got a 9.8 score, while AddressTwo has a score of 6.9. Likewise, it is possible to compare their general user satisfaction rating: 100% (Freshdesk) against 86% (AddressTwo). Bear in mind to choose the application that best matches your most crucial priorities, not the application with the most robust features.

We know that not all people have the time to try out a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.9

User Satisfaction

CUSTOMER EXPERIENCE 86%

Pricing

Starting from $14.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Manager
  • Email Marketing
  • Marketing Automation
  • Lead Scoring
  • Direct Mail
  • Sales Pipeline
  • Reporting
  • Mobile Access
  • Virtual Administration

Pricing Info

AddressTwo offers the following SMB and enterprise pricing plans for users to choose from:

$14.95 /month

  • 1 User and  250 Basic Marketing Emails
  • Unlimited Contact Storage

$34.95/month

  • 2 Users and  250 Basic Marketing Emails
  • Unlimited Contact Storage

$49.95/month

  • 3 Users and 1,000 Basic Marketing Emails
  • Unlimited Contact Storage

$59.95/month

  • 5 Users and  5,000 Basic Marketing Emails
  • Unlimited Contact Storage

$94.95/month

  • 10 Users and 10,000 Basic Marketing Emails
  • Unlimited Contact Storage

CRM and Email Marketing for growing enterprises

$149.95/month

  • Unlimited Users and 20,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$179.95/month

  • Unlimited Users and 30,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$219.95/month

  • Unlimited Users and 40,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$249.95/month

  • Unlimited Users and 50,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$279.95/month

  • Unlimited Users and 60,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$304.95/month

  • Unlimited Users and 70,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$339.95/month

  • Unlimited Users and 80,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$364.95/month

  • Unlimited Users and 90,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

$394.95/month

  • Unlimited Users and 100,000 Marketing Emails
  • Unlimited Contact Storage
  • High Volume Email Marketing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AddressTwo is a web-based CRM solution that is easy to use and intuitively designed to help small businesses.

Company Email

Contact No.

Company's Address

6330 East 75th Street Suite 164
Indianapolis, Indiana 46250
USA

When you test different CRM Software apps you shouldn’t just look at their list of features and offered pricing plans. Consider that the app should be meeting your needs and company so the more flexible their offer the better. Find our what platforms are supported by Freshdesk and AddressTwo and be certain you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a key element for many businesses.

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