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Compare Freshdesk vs Wrike vs Salesforce Field Service Lightning

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers four subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Ticket Dispatch
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Business Hours
  • SLA Management
  • Marketplace Apps
  • Chats and Calls Management

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Time Tracking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • Call Masking
  • IVR
  • Triggered Messages

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • Portal Customization
  • Custom Roles
  • Multiple SLAs and Timezones
  • Enterprise Reporting
  • Answer Bot
  • Call Barging and Monitoring
  • Smart Call Escalations
  • In-app Chat Campaigns

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • HIPAA Compliance
  • Co-browsing
  • Phone Calls Holiday Routing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Schedule and Appointment Management
  • Service Performance tracking
  • Reports
  • 24/7 Email Support
  • 24/5 Phone Support

Omnichannel capability is available for Garden and Estate plans for a fee. Meanwhile, it is free for the Forest subscription.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unicef, Sony Pictures, Petronas

Integrations

Freshdesk can be integrated immediately fresh-out-of-the-box with an ever-growing, extensive array of apps. These include the following:

  • Box
  • Campaign Monitor
  • Capsule
  • Constant Check
  • Dropbox
  • Facebook
  • FetchFlow
  • Freshbooks
  • Freshchat
  • FreshPlugs
  • Gmail Gadgets
  • Google Apps (Gmail, Drive, Calendar, Contacts, Hangouts, and Analytics)
  • Harvest
  • HelpOnClick
  • Highrise
  • iContact
  • Jiira
  • Knowlarity
  • LogMeIn
  • Magento
  • Mailchimp
  • Microsoft Teams
  • Nimble
  • Olark
  • OneSky
  • RESTful API
  • Salesforce
  • Shopify
  • Slack
  • Snap Engage
  • SugarCRM
  • SurveyMonkey
  • Twitter
  • Userlike
  • Woo Themes
  • Xero
  • Zapier
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

FSM backed by the 2018 Best Help Desk Software Award Winner for 2018 for being an intuitive, robust, and collaborative omnichannel customer service platform.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Product Comparisons

Name
Comparision

Popular Alternatives

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Score

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $9.80

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visual Reporting
  • Public Request Forms
  • Customizable Forms
  • Dashboard
  • Folder System
  • Custom Status
  • Built-in Time Tracker
  • File Attachment
  • Mobile App
  • Report Builder
  • Instructions and Onboarding
  • Stock Management
  • Mentions
  • Email Integration

Pricing Info

Wrike Field Service Management is accessible on Wrike’s packages. With plans tiered according to the features you need, you can easily choose a plan that suits your requirements and company size.

Free – $0

  • 5 users
  • Basic and cloud storage integrations
  • iPhone and Android apps
  • File sharing
  • Real-time activity stream
  • 2GB storage space
  • Board and spreadsheet view
  • Task management

Professional – $9.80/user/month

  • 5, 10, 15 users
  • Shareable dashboards
  • 5GB storage space
  • Gantt chart
  • Task and subtask management
  • From 15GB of video monthly uploads
  • Unlimited collaborators
  • Advanced integrations
  • Everything in the Free plan

Business – $24.80/user/month

  • 5-200 users
  • Integration with Salesforce
  • Request forms
  • User groups and permissions
  • Calendars
  • Time tracking
  • Custom field and workflows
  • 50GB storage space
  • Scheduled notifications
  • Report templates
  • Resource management
  • Shared real-time reports
  • Graphical analytics
  • Everything in the Professional plan

Enterprise – By quote

  • 5-unlimited users
  • SAML 2.0 Single Sign-On
  • Two-factor authentication
  • Password policies
  • Network access and compliance policies
  • 100GB storage space
  • Active Directory integration
  • IT-controlled admin permissions
  • Everything in Professional and Business plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Precision Survey, Hawaiian Airlines, Popchips

Integrations

Wrike Field Service Management integrates with the following apps seamlessly:

  • Microsoft Excel
  • Salesforce
  • OneDrive
  • Box
  • iCal
  • Dropbox
  • RSS
  • Google Drive
  • Active Directory
  • Microsoft Project
  • Microsoft Office 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Robust field service management solution for tracking and coordinating your field operations with ease.

Company Email

marketing@team.wrike.com

Contact No.

Company's Address

Wrike, Inc.
San Francisco Bay
70 N 2nd Street San Jose
CA 95113
USA

Product Comparisons

Name
Comparision

Popular Alternatives

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Score

NOAWARDS
YET

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Push notifications
  • Automatic real-time updates
  • Day view
  • Guided instructions
  • Centralized knowledge hub
  • Collaboration
  • Contact database
  • Service reports
  • Barcode scanner
  • Service contracts
  • Maintenance plans
  • Offline priming sync
  • Customized mobile app
  • Polygon mapping
  • Routing
  • Dispatching
  • One-click scheduling optimization
  • Crew scheduling
  • Return merchandise
  • Authorizations
  • Asset tracking & management
  • Inventory management
  • Work order management
  • Contractor management
  • Reporting & dashboards
  • Service history tracking
  • Field payment collection
  • Native Android and iOS apps

Pricing Info

For Managers/Employees

Mobile Employees

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Dispatchers

  • Enterprise – $150/user per month (billed annually)
  • Unlimited – $300/user per month (billed annually)

Field Service Lightning Plus 

  • Enterprise – $200/user per month (billed annually)
  • Unlimited – $350/user per month (billed annually)

For Contractors

  • Contractor – $50/user per month (billed annually)
  • Contractor Plus – $75/user per month (billed annually)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Salesforce Field Service Lightning integrates with apps, systems, and data across the Salesforce cloud ecosystem, as well as third party apps and services for accounting, email, scheduling, help desk, and customer support, among others.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Field management solution for managers, contractors, and mobile employees

Company Email

Contact No.

Company's Address

The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

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