Compare CallFire vs. Freshdesk Arcade

We are here to streamline the process of reviewing Customer Support Software products for you. In particular, on this page you can check the overall performance of Freshdesk Arcade (9.2) and compare it with the overall performance of CallFire (7.5). You may also match their overall user satisfaction rating: Freshdesk Arcade (99%) vs. CallFire (99%). Furthermore, lexamine their features carefully to see which product can better address your company’s needs. In general, any business app must let you to immediately view the big picture, at the same time offering you immediate access to the details. Our team put a lot of effort to review all popular Gamification Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Tango Card, Influitive, Badgeville.



Freshdesk Arcade


Total Score

Our Score

7.5 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

99% ?




Pricing Type

Monthly payment Monthly payment

Detailed Review

General Description

CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Freshdesk Arcade is a game mechanics platform designed to support Freshdesk help desk software.

Available Plans

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

Freshdesk Arcade is available as part of the Freshdesk Estate plan with pricing starting at $49 per agent per month.

Supported Integrations

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending

No information available.

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers

Email Address

OS Supported

Windows Mobile

Customer Support

Phone Live Support
Ticket Training
Phone Live Support

Pricing Page

Learn more about CallFire pricing Learn more about Freshdesk Arcade pricing

Vendor's Address

1410 2nd St., Suite 200, Santa Monica, CA 90401 1250, Bayhill Drive Suite 315
San Bruno, California 94066

Popular Clients

The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19 University of Pennsylvania, Unicef, Sony Pictures


USA, UK, Canada USA, UK, Canada, International, China, Germany, India, Japan

Phone No.

+1.877.897.3473 +1 (866) 832-3090

Available Features


  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

Freshdesk Arcade FEATURES

  • Leader Boards
  • Badges and Points
  • Challenges
  • Agent Productivity Monitoring
  • Satisfaction Surveys
  • Reporting with FreshInsights

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Popular Alternatives


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In case you continue having doubts about which solution will be best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are usually a sign of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Freshdesk Arcade has 64044 likes on their official page while CallFire profile is liked by 2964 people.