Compare Freshdesk Arcade vs. CallFire

We are here to streamline the process of reviewing Customer Support Software products for you. In particular, on this page you can check the overall performance of Freshdesk Arcade (9.2) and compare it with the overall performance of CallFire (7.5). You may also match their overall user satisfaction rating: Freshdesk Arcade (99%) vs. CallFire (99%). Furthermore, lexamine their features carefully to see which product can better address your company’s needs. In general, any business app must let you to immediately view the big picture, at the same time offering you immediate access to the details. We did our best to prepare reviews of all popular Gamification Software services available out there, but among all the ones we reviewed these three deserved our special attention: Influitive, Badgeville, Tango Card.
Comparison

Freshdesk Arcade

VS

CallFire

VS

Freshdesk Arcade screenshot CallFire screenshot
Pricing Page

Total Score

Our Score

8.8 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

99% ?

Pricing

Pricing

$49

$99

Pricing Type

Pricing Type

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Freshdesk Arcade is a game mechanics platform designed to support Freshdesk help desk software.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Useful Links
Available Plans

Available Plans

Freshdesk Arcade is available as part of the Freshdesk Estate plan with pricing starting at $49 per agent per month.

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Supported Integrations

Supported Integrations

No information available.

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

support@freshdesk.com support@callfire.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Customer Support

Customer Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Freshdesk Arcade pricing Learn more about CallFire pricing
Vendor's Address

Vendor's Address

1250, Bayhill Drive Suite 315
San Bruno, California 94066
USA
1410 2nd St., Suite 200, Santa Monica, CA 90401
Popular Clients

Popular Clients

University of Pennsylvania, Unicef, Sony Pictures The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan USA, UK, Canada
Phone No.

Phone No.

+1 (866) 832-3090 +1.877.897.3473
Available Features

Available Features

Freshdesk Arcade FEATURES

  • Leader Boards
  • Badges and Points
  • Challenges
  • Agent Productivity Monitoring
  • Satisfaction Surveys
  • Reporting with FreshInsights

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which solution will be best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are usually a sign of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Freshdesk Arcade has 64044 likes on their official page while CallFire profile is liked by 2964 people.