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Compare Freshchat vs CONTAQUE Predictive Dialer

What is better Freshchat or CONTAQUE Predictive Dialer? Specific companies want different types of Customer Support Software. To understand well which service meets your requirements, think of assessing various options feature by feature an taking into consideration their conditions and costs. Furthermore, you may get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.

The results are: Freshchat (9.2) vs. CONTAQUE Predictive Dialer (8.0) for general quality and efficiency; Freshchat (96%) vs. CONTAQUE Predictive Dialer (N/A%) for user satisfaction rating. Check out their high and weak points and see which software is a better option for your company. An effective, simple tip is to list the advantages and disadvantages of both applications next to each other and check which app is better.

Our team put a lot of effort to review all popular Live Chat Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshchat, Salesforce Live Agent, Zendesk.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support

 

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.

Company Email

contactus@freshworks.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Run Multiple Campaigns
  • Supports AMD & SIT Frequency Detection
  • Supports Multiple Dialing Methods
  • Sophisticated features
  • Real-time Monitoring and Reports
  • DNC Upload/ Search/Delete Options

Pricing Info

Contact CONTAQUE for a free quote and more basic and enterprise pricing information on their CONTAQUE Predictive Dialer Software.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CONTAQUE Predictive Dialer is compatible for integration with leading CRMs, which helps in streamlining customer information for the agents.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An automatic dialing system that can dial multiple telephone numbers at a time. It helps improve productivity and speed while keeping the processes simple.

Company Email

sales@contaque.com

Contact No.

Company's Address

Avis E Solutions Pvt Ltd
C – 106, Ground Floor, Sector 2
Noida, 201301
INDIA

Both Freshchat and CONTAQUE Predictive Dialer were reviewed by a group of reliable B2B experts who conducted a full study of all important elements of every software. Their final rating was calculated using our unique SmartScore algorithm that provides an individual partial score to each component including: main features, customer support, mobile support, security, user satisfaction and media presence. We know useful features are not the only thing essential to a company so we make an effort to pay attention to all sides of a product before calculating its final score.

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