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Compare Collect.Chat vs. Freshchat

You have so many Customer Support Software solutions in today’s market that picking the right product can be frustrating. On our comparison page, we let you evaluate the functions, pricing conditions, available plans, and more details of Freshchat and Collect.Chat. You can also check their score (9.0 for Freshchat vs. 8.0 for Collect.Chat) and user satisfaction level (96% for Freshchat vs. 100% for Collect.Chat). The scores and ratings present you with a general idea how these two software products perform. Additionally, make sure if the application can integrate with your current business apps to guarantee greater productivity. If you have to quickly decide on the top Live Chat Software according to our experts we recommend you examine these products: LiveAgent, Freshchat, Kayako.
Compare

Collect.Chat

VS

Freshchat

VS

Collect.Chat screenshot Freshchat screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Cost

Cost

$14

free

Price Scheme

Price Scheme

Free | Monthly payment | Quote-based Free | Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

Collect chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot.
Freshchat is a modern messaging software for sales teams offered by Freshworks.
Quick Links
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Company Email

Company Email

hello@collect.chat contactus@freshworks.com
Cost Details

Cost Details

Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free

  • 40 Responses per month
  • 7-Day Data Storage
  • Responses via dashboard
  • Insights via dashboard

Lite – $14/month billed annually

  • All Free features
  • 300 Responses per month
  • 60-day Data Storage
  • Zapier Integration
  • Logical Branching

Standard – $29/month billed annually

  • All Lite features
  • 1,500 Responses per month
  • Unlimited Data Storage
  • Notification to multiple emails
  • Campaign tracking
  • No Collect.Chat Branding

Plus – $59/month billed annually

  • All Standard features
  • 5,000 Responses per month

Agency – Custom Pricing

  • All Features

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager
Phone Number

Phone Number

+1-866-832-3090
Business Size

Business Size

Small Business | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Features

Features

Collect.Chat FEATURES

  • Chatbot Builder
  • Exceptional Question Templates
  • Fast and Easy Installation
  • Powerful visualizations
  • Integrations

Freshchat FEATURES

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support
 
Pricing Details

Pricing Details

Learn more about Collect.Chat pricing Learn more about Freshchat pricing
Vendor's Address

Vendor's Address

Calcutta
India
1250 Bayhill Drive, Suite 315
San Bruno, California
USA
Support Types

Support Types

Live Support
Ticket
Phone Live Support
Training
Available Integrations

Available Integrations

Collect.Chat integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • HubSpot
  • MailChimp
  • Google sheets

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit
Languages

Languages

English English, Dutch, Polish, Turkish, Swedish
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you pick a solution that you think will work best for your team you shouldn’t simply pay attention to what professionals have to say about it. Very often personal experience with the product may be different, depending on your own goals and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every solution to give you a quick impression of how real users of Freshchat and Collect.Chat rate their experience with the app. Our algorithm is based on detailed analysis of product appearances on other websites, social networks and blogs, so you will receive a complete and credible picture of what other people think about every product. In this case Freshchat got a total satisfaction rating at 96% while for Collect.Chat 100% of users claim they had a positive experience with it.