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Compare Freshchat vs. Bornevia

If you’re experiencing a tough time selecting the best Customer Support Software product for your needs, it’s a good idea to compare the available software and discover which service offers more benefits. For example, here you can compare Freshchat (overall score: 9.0; user rating: 96%) vs. Bornevia (overall score: 8.5; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has better pricing plans for your current budget constraints. Using a clear table to match their features will significantly increase the odds of getting the appropriate product for your company. Take a closer look at other aspects of the software like intuitiveness, adaptability, scalability, and pricing terms. In the event you need to quickly decide on the optimal Live Chat Software according to our experts we recommend you try out the following services: Kayako, Freshchat, LiveAgent.
Comparison

Freshchat

VS

Bornevia

VS

Freshchat screenshot Bornevia screenshot
Pricing Details

Our Score

Our Score

9.2 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Price

Price

free

$10

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

Freshchat is a modern messaging software for sales teams offered by Freshworks.
Bornevia is web-based email, live chat, and social media customer service help desk software for growing teams.
Quick Links
Contact No.

Contact No.

+1-866-832-3090 +62 815-8428-4929
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Medium Business
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
Ciputra World 1, DBS Bank Tower Lt.9, Jl.Prof Dr Satrio
Kav 3-5, Jakarta Selatan
Daerah Khusus Ibukota Jakarta
Indonesia
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English, India
Email Address

Email Address

contactus@freshworks.com contact@bornevia.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Mac
Web-based
Support Types

Support Types

Phone Live Support
Training
Live Support
Ticket
Available Features

Available Features

Freshchat FEATURES

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support
 

Bornevia FEATURES

  • Multi-Channel Helpdesk
  • Live Chat
  • Insights and Reporting
  • Mobile App
  • Ticket Assignment
  • Private Note with Mention
  • Email Tracking
  • Hashtags
  • Canned Responses
  • API Integration
  • Multiple Team Inboxes
  • Autoresponder
  • Email Notification
  • Inline Image
  • Real Time Notification Log
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about Bornevia pricing
Pricing Info

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Bornevia offers a flexible pricing scheme where you only pay for the channels you use.

  • $10/user/month (annual billing) or $20/user/month
  • Multi-Channel Support
  • Ticket Assignment
  • Private Notes
  • Team Inbox/Group
  • Canned Responses
  • Insights and Reporting
  • Automation
Popular Clients

Popular Clients

Clarion, Datsun, Gemvara, Veritrans
Supported Integrations

Supported Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Bornevia is currently working on Slack integration.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both Freshchat and Bornevia may offer a reliable range of features every solution could be created for a different company size. If you are comparing features you should pay attention to a company size they are aimed at. Specific functionalities could scale up efficiently for huge enterprises but if you own a small or medium business it’s frequently more sensible to avoid paying for advanced functionalities that you might never have a chance to use.