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Compare Freshchat vs AdminiTrack

What is better Freshchat or AdminiTrack? Buying the perfect Customer Support Software product is all about cross-checking numerous solutions and determining the top software for your specific needs. Our unique process provides you with a fast look at the general rating of Freshchat and AdminiTrack. For total quality and performance, Freshchat scored 9.2, while AdminiTrack scored 7.4. On the other hand, for user satisfaction, Freshchat earned 96%, while AdminiTrack earned N/A%.

Below it's also possible to check their features, terms, plans, etc. to see which program will be more appropriate for your company. One critical aspect to check is if the application allows you to enable/disable limitations on different types of users to limit the exposure of any confidential company data.

Our experts made sure to review all popular Live Chat Software services offered on the market, but among them these three deserved our special attention: Salesforce Live Agent, Freshchat, Zendesk.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support

 

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.

Company Email

contactus@freshworks.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $59.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud-Based System
  • Multi-Project Views
  • Single View Data Display
  • User Level Navigation
  • Project Level Navigation
  • Real-Time Project Statistics
  • Automated Email Notifications
  • Customizable Field Names
  • Task Document Attachment
  • Document Library
  • Custom Report Maker
  • Role-Based Security Controls
  • Export Data Wizard
  • Weekly Automated Export
  • Annual Bulk Export
  • Open API
  • ASMX-Based API
  • Free Upgrade
  • Free Support

Pricing Info

AdminiTrack offers several enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Silver 1 – $59.95/monthly payment

  • 5 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 1GB Attachment Space

Silver 2 – $177/monthly payment

  • 15 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Silver 3 – $327/monthly payment

  • 30 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 5GB Attachment Space

Gold 1 – $645/monthly payment

  • 60 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 10GB Attachment Space

Gold 2 – $895/monthly payment

  • 100 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 20GB Attachment Space

Gold 3 – $1,305/monthly payment

  • 150 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 30GB Attachment Space

Platinum 1 – $2,125/monthly payment

  • 2500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 50GB Attachment Space

Platinum 2 – $4,125/monthly payment

  • 500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 100GB Attachment Space

Platinum 3 – $8,000/monthly payment

  • 1,000 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 200GB Attachment Space

Titanium – $18,750/monthly payment

  • 2,500 Users
  • Unlimited Issues and Projects
  • Email Support & Upgrades
  • 500GB Attachment Space

Customers can choose from three billing period options:

  • Monthly License (for North America subscribers only)
  • 6 Month License (with 10% discount)
  • One Year Subscription (with 15% discount)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AdminiTrack offers an open API and has the capability of seamlessly integrating with an organization’s essential programs.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive web-based issue tracking system.

Company Email

support@adminitrack.com

Contact No.

Company's Address

2221 Peachtree Road NE, Suite D629,
Atlanta, GA 30309,
USA

All the data, information and opinions that we shared in this comparison were collated from official company pages, advertising materials available online, real-life experience from real clients as well as our own hands-on use of each app by an expert. We put a lot of effort to comprehensively examine each product, as a result we not only examine it internally, but we also compare our findings with experiences of other members from the SaaS community.

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