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Compare Freshcaller vs. Zoho SalesIQ

Comparing products to get the best Customer Support Software need not be difficult. On our review platform, it is possible to match Freshcaller and Zoho SalesIQ and right away see their distinct features. We allow you to check their functions, supported devices, customer support, costs, terms, and much more. You can even review their overall score (8.0 for Freshcaller vs. 9.0 for Zoho SalesIQ) and overall customer satisfaction level (100% for Freshcaller vs. 100% for Zoho SalesIQ). Devote time to review your top options and find out which one is ideal for your company. Similarly, you have to assess the vendor’s credibility; can they be relied upon and will they still be around in the future? Our experts made sure to prepare reviews of all popular Call Center Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: RingCentral Contact Center, Freshcaller, Five9.
Software

Freshcaller

VS

Zoho SalesIQ

VS

Freshcaller screenshot Zoho SalesIQ screenshot
Pricing Page

Total Score

Our Score

9.0 ?

Our Score

9.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

by quote

Free

Pricing Type

Pricing Type

Quote-based Free | Monthly payment
Complete Review

Complete Review

Overview

Overview

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers which helps companies evaluate business opportunities.
Quick Links
Popular Clients

Popular Clients

Loupen ClearTrip for Business, TDirect, ThinkCre8tive, Pepperstone
Available Plans

Available Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

Available Integrations

Available Integrations

No information available.

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
4141 Haciendra Drive
Pleasanton, CA 94588
USA
Email Address

Email Address

hello@freshcaller.com sales@zohocorp.com
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Zoho SalesIQ FEATURES

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about Zoho SalesIQ pricing
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket
Contact No.

Contact No.

+1-916-379-7474 +1-877-834-4428
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that while both Freshcaller and Zoho SalesIQ may offer an excellent range of features every product could be created for a different company size. If you are studying different apps you may want to pay attention to a business size they are aimed at. Some features might scale up effectively for big enterprises but if you run a small or medium business it’s frequently more sensible to stay away from paying for customized features that you may never have a chance to use.