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Compare Freshcaller vs. UseResponse

We are here to simplify the cumbersome process of comparing Customer Support Software products for you. For example, on this page you can examine the overall performance of Freshcaller (8.0) and compare it with the overall performance of UseResponse (7.8). You may also match their overall user satisfaction rating: Freshcaller (100%) vs. UseResponse (100%). What’s more, research their features in detail to see which product can better deal with your company’s requirements. In general, any business app should allow you to quickly check the big picture, all the while allowing you quick access to the details. We did our best to review all popular Call Center Software products that you can find on the market, but among them these three caught our special attention: Freshcaller, Five9, RingCentral Contact Center.
Comparison

Freshcaller

VS

UseResponse

VS

Freshcaller screenshot UseResponse screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

7.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

by quote

$10

Pricing Model

Pricing Model

Quote-based Monthly payment | One-time payment
Complete Review

Complete Review

Product Info

Product Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Useful Links
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about UseResponse pricing
Contact No.

Contact No.

+1-916-379-7474 +1-516-874-2876
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
412 N Main St Ste100
Buffalo, WY 82834
USA
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Types of Support

Types of Support

Phone
Training
Phone
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards
Integrations

Integrations

No information available.

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Loupen Avast, Cisco, cPanel, P&G, Huawei
Pricing Info

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
Available Languages

Available Languages

English English
Email Address

Email Address

hello@freshcaller.com support@useresponse.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both Freshcaller and UseResponse were evaluated by a panel of reliable SaaS experts who carried out a detailed examination of all important aspects of each solution. Their final rating was prepared by means of unique SmartScore model which gives a separate partial score to each component such as: main functionalities, client support, mobile device support, security, client satisfaction and media presence. We know useful features are not the only factor essential to a business so we make sure we pay attention to all facets of a service prior to giving it a final score.