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Compare Freshcaller vs. Tender Support

Various organizations require different types of Customer Support Software. To find out which service meets your needs, think about assessing various solutions feature by feature along with their conditions and costs. Likewise, you will get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: Freshcaller (8.0) vs. Tender Support (7.8) for all round quality and efficiency; Freshcaller (100%) vs. Tender Support (97%) for user satisfaction rating. Examine their strong and low points and see which software is a more sensible choice for your company. An effective, simple tactic is to note down the strengths and weaknesses of both solutions side by side and find out which app has more benefits. Currently, the most popular products in our Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
Comparison

Freshcaller

VS

Tender Support

VS

Freshcaller screenshot Tender Support screenshot
Pricing Page

Our Score

Our Score

9.0 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

97% ?

Pricing

Pricing

by quote

$9

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

Overview

Overview

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
A customer support application that allows you to create public forums and discussion boards that can be shared with your all web visitors.
Quick Links
Email Address

Email Address

hello@freshcaller.com
Integrations

Integrations

No information available.

No information available.

List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Tender Support FEATURES

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets
Popular Clients

Popular Clients

Loupen Literature Latte, Trillian, Airbrake.io, Goodsie
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Pricing Info

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site
Available Languages

Available Languages

English English
Support Types

Support Types

Phone
Training
Training
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about Tender Support pricing
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
ENTP, 917 SW Oak Street, #422, Portland, OR 97205
Contact Phone

Contact Phone

+1-916-379-7474
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Freshcaller and Tender Support were tested by a group of independent B2B experts who carried out a thorough analysis of all core aspects of every solution. Their final score was prepared with unique SmartScore system that gives an individual partial score to each component including: main functionalities, customer support, mobile device support, security, user satisfaction and market presence. We realize useful features are not the only aspect essential to a company so we do our best to pay attention to all facets of a product prior to coming up with its final score.