Compare Tawk.to vs. Freshcaller

When selecting the ideal Customer Support Software for your enterprise it is suggested that you examine the features, pricing, along with other critical info regarding the product and vendor. Here, you can check the similarities and distinctions between Freshcaller (overall score at 8.0 and user satisfaction at 100%) and Tawk.to (overall score at 8.5 and user satisfaction at 88%). You can also check out their unique details, for example tools, plans, costs, terms, etc. Moreover, read the terms carefully for information on hidden fees, including, setup cost, separate support plan, upgrade fees, disk space fees, and others. Our experts made sure to review all popular Call Center Software products offered out there, but among them these three caught our special attention: CallTrackingMetrics, Freshcaller, Five9.
Comparison

Tawk.to

VS

Freshcaller

VS

Tawk.to screenshot Freshcaller screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

100% ?

Price

Price

free

by quote

Price Scheme

Price Scheme

Free Quote-based
Detailed Review

Detailed Review

General Info

General Info

Tawk.to is a unique and fun live chat support application.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Useful Links
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Popular Customers

Popular Customers

Mercedes-Benz, Hyundai, RACV Loupen
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

support@tawk.to hello@freshcaller.com
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about Freshcaller pricing
Available Plans

Available Plans

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Phone No.

Phone No.

+1-916-379-7474
Languages

Languages

English English
List of Features

List of Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer
Available Support

Available Support

Live Support
Training
Phone
Training
Integrations

Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

No information available.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Freshcaller and Tawk.to with one another. While specific functionalities, cost and user experience are all important and should be included when making a final decision, you should also check out the recognition and awards claimed by each app. Frequently a less known solution may turn out to be an excellent choice that was a winner of many B2B awards such as our Experts’ Choice Award which reveals that in spite of lesser market popularity it’s a worthy contender to the products that rule the market.