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Compare Freshcaller vs Spiraldesk

What is better Freshcaller or Spiraldesk? Finding the best Customer Support Software product is all about comparing various solutions and figuring out the top application for your specific needs. Our unique algorythm gives you an instant look at the general rating of Freshcaller and Spiraldesk. For all round quality and performance, Freshcaller scored 9.2, while Spiraldesk scored 8.0. On the other hand, for user satisfaction, Freshcaller earned 100%, while Spiraldesk earned N/A%.

Below you can also look at their functionalities, terms, plans, etc. to find out which program will be more appropriate for your needs. One critical aspect to evaluate is whether the app can enable and disable permissions on different types of users to protect any confidential business data.

At this time, the leading products in our Call Center Software category are: Zendesk, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple Support Channels
  • Multiple Brands or Products
  • Ticket Management
  • Customer Feedback
  • Knowledge Base Analytics
  • Automated Workflow
  • Ticket Tagging
  • Helpdesk Reports
  • Collaboration
  • Third-Party Integration

Pricing Info

Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.

Lite – Free

  • 1 Agent
  • 1 Brand
  • 1 Department
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Alerts

Curl – $12/agent/month or $10/agent/month/annual billing

  • All Lite Features
  • 3 Brands
  • 10 Departments
  • Social Media Integrations
  • Workflow Automation
  • Multiple Products or Brands
  • Ticket Tracking & Time Monitoring
  • Email Whitelists & Blacklists
  • IP Whitelists & Blacklists
  • Automatic Ticket Tagging
  • Brand-specific Agent Signatures

Radial – $20/agent/month or $10/agent/month/annual billing

  • All Curl Features
  • 10 Brands
  • 25 Departments
  • White-labeled Portals
  • Unlimited Ticket Filters
  • SSL Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant – $30/agent/month or $10/agent/month/annual billing

  • All Radial Features
  • Unlimited Brands
  • Unlimited Departments
  • SSL Certificates for 5 Portals
  • Unlimited Temporary Agents
  • Emails to Notes
  • Customer Isolation
  • Unlimited Agent Roles
  • Customer-facing Mobile App
  • Custom Ticket Fields
  • Unlimited Ticket Subscribers

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Spiraldesk integrates with prominent services and solutions such as the following:

  • Zoho
  • Slack
  • Amazon S3 Bucket
  • Twilio
  • Google SSO
  • G Suite
  • to
  • LiveChat
  • WHMCS

Spiraldesk can also synchronize with more applications via its REST API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A multi-entity helpdesk solution that isolates customers for each product or brand.

Company Email

support@spiraldesk.com

Contact No.

Company's Address

Spiraldesk Software Solutions
G3 Galaxy Greens, Info Park Express Way
Kakkanad, Kochi 682030
India

Popular Alternatives

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In the event you are still having doubts about which software will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular every product is and how extensive is its online presence.For example, if you check Freshcaller LinkedIn profile you’ll see that they are followed by 19299 users. In case of Spiraldesk the volume of followers on their LinkedIn page is 27.

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