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Compare Freshcaller vs. Spiceworks

To ensure that you purchase the most helpful and productive Customer Support Software for your business, you have to compare products available on the market. For example, here you may match Freshcaller’s overall score of 8.0 against Spiceworks’s score of 8.3. You can also evaluate their general user satisfaction: Freshcaller (100%) vs. Spiceworks (99%). Moreover, you can evaluate their pros and cons feature by feature, including their offered terms and pricing. By comparing products you are sure that you pick the right software for your company. It goes without saying you have to know your unique needs to realize which software matches those needs. People who don't have much time or would like to get a Call Center Software suggestion from our experts might want to examine these top choices for the current year: RingCentral Contact Center, Five9, Freshcaller.
Software

Freshcaller

VS

Spiceworks

VS

Freshcaller screenshot Spiceworks screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?

Pricing

Pricing

by quote

free

Price Scheme

Price Scheme

Quote-based Free
Complete Review

Complete Review

General Description

General Description

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Quick Links
Popular Clients

Popular Clients

Loupen Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Available Integrations

Available Integrations

No information available.

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
Vendor Email

Vendor Email

hello@freshcaller.com support@spiceworks.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Cost Details

Cost Details

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about Spiceworks pricing
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
Contact No.

Contact No.

+1-916-379-7474 512.346.7743
Languages

Languages

English English
Available Support

Available Support

Phone
Training
Phone
Ticket Training
Features

Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you test different Customer Support Software apps you shouldn’t simply analyze their features list and provided pricing packages. Consider that the product must be matching your requirements and team so the more flexible their offer the better. Learn what systems are supported by Freshcaller and Spiceworks and be certain you will get mobile support for whatever devices you work on in your company. You should also examine which languages and geographies are supported, as this could be a key element for many firms.