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Compare Freshcaller vs. PlayVox

You have such a wide range of Customer Support Software solutions in today’s market that deciding on the best product can be frustrating. On our comparison page, you can actually evaluate the functions, pricing conditions, available plans, and more details of Freshcaller and PlayVox. You can evaluate their score (8.0 for Freshcaller vs. 8.4 for PlayVox) and user satisfaction level (100% for Freshcaller vs. 100% for PlayVox). The scores and ratings provide you with a solid idea how both these software products perform. Additionally, check if the software can integrate with your current business apps to guarantee greater productivity. Right now, the best products in our Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
Product

Freshcaller

VS

PlayVox

VS

Freshcaller screenshot PlayVox screenshot
Pricing Page

Our Score

Our Score

9.0 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

by quote

$25

Pricing Model

Pricing Model

Quote-based Monthly payment | One-time payment
Full Review

Full Review

Overview

Overview

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
Quick Links
Supported Integrations

Supported Integrations

No information available.

PlayVox integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Five9
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

PlayVox FEATURES

  • Quality Assurance
  • Phone calls, live chat, email and social media support
  • Performance analysis
  • Training and coaching
  • Reward and recognition system
  • Team communication
  • Surveys
  • Analytics
  • Eliminates spreadsheets and need for multiple software
  • Connectors for better integration and Rest based Open API
  • iOS App
Vendor Email

Vendor Email

hello@freshcaller.com sales@playvox.com
Contact No.

Contact No.

+1-916-379-7474 +1-415-854-3801
Prominent Customers

Prominent Customers

Loupen Google, Neustar, Thumbtack, XBOX ONE
Pricing Plans

Pricing Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

These are the plans, SMB and enterprise pricing details of PlayVox:

QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee

  • QA Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Pro: $35/user/month + $5,000 one-time onboarding fee

  • 1 Add-On
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics

QA Enterprise: $45/user/month + $7,000 one-time onboarding fee

  • SSO/Active Directory
  • Logical Firewall  
  • Multi-site/tenant  management
  • All Add-Ons
  • Performance Management
  • Quality Management Platform
  • Coaching
  • Recognition
  • Team Communication
  • Analytics
Languages Supported

Languages Supported

English English
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about PlayVox pricing
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
440 N. Wolfe Rd
Sunnyvale, CA 94085
USA
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as useful features and user support quality are pricing plans provided by Freshcaller and PlayVox. While price should not be the only aspect it’s surely an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and effortlessly scaled up every time your business grows. Make sure you don’t select packages that include extra functionalities that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often count on special pricing. You should also check out a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a practical overview of what it feels like to work with Freshcaller and PlayVox.