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Compare Freshcaller vs. Olark

If you’re having a hard time selecting the best Customer Support Software product for your company, try to compare and contrast the available software and determine which tool offers more advantages. For instance, here you can compare Freshcaller (overall score: 8.0; user rating: 100%) vs. Olark (overall score: 8.7; user rating: 98%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly improve the possibility of getting the right product for your company. Take a closer look at other areas of the software such as ease-of-use, flexibility, scalability, and pricing terms. We did our best to review all popular Call Center Software products available out there, but among all the ones we reviewed these three caught our special attention: Freshcaller, RingCentral Contact Center, Five9.
Compare

Freshcaller

VS

Olark

VS

Freshcaller screenshot Olark screenshot
Pricing Page

Our Score

Our Score

9.0 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Price

Price

by quote

$12

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Olark is a popular chat support platform used by hundreds of businesses.
Easy Links
Popular Clients

Popular Clients

Loupen Nosh Detox, CoPromote, Man Crates, CommitChange.com
Contact Phone

Contact Phone

+1-916-379-7474 support@olark.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone
Training
Live Support
Ticket Training
Integrations

Integrations

No information available.

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Languages

Languages

English English
Available Plans

Available Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about Olark pricing
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
76 South Park St.
San Francisco, CA 94107
Company Email

Company Email

hello@freshcaller.com
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on exclusively a broad range of useful tools and adjustable pricing from a credible Customer Support Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Freshcaller or Olark, or you struggle with some problems, or perhaps you’ll want to request a certain revision or functionality useful to your business you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to benefit from individual training or at least an FAQ you can use.