Compare Freshcaller vs. OlarkIf you’re having a hard time selecting the best Customer Support Software product for your company, try to compare and contrast the available software and determine which tool offers more advantages. For instance, here you can compare Freshcaller (overall score: 8.0; user rating: 100%) vs. Olark (overall score: 8.7; user rating: 98%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly improve the possibility of getting the right product for your company. Take a closer look at other areas of the software such as ease-of-use, flexibility, scalability, and pricing terms. Those of you who don't have much time or would like to get a Call Center Software advice from our team may want to take a look at these top choices for the current year: CallTrackingMetrics, Five9, Freshcaller.
|Quote-based||Monthly payment | Annual Subscription|
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Olark is a popular chat support platform used by hundreds of businesses.
|Loupen||Nosh Detox, CoPromote, Man Crates, CommitChange.com|
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
No information available.
Olark Live Chat supports integrations with the following business systems and applications:
|English||English, China, Germany, India, Japan|
Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
|Learn more about Freshcaller pricing||Learn more about Olark pricing|
| 1250 Bayhill Drive, Suite 315,|
San Bruno, CA 94066
| 76 South Park St.|
San Francisco, CA 94107
|List of Features|
List of Features
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You shouldn’t count on exclusively a broad range of useful tools and adjustable pricing from a credible Customer Support Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about Freshcaller or Olark, or you struggle with some problems, or perhaps you’ll want to request a certain revision or functionality useful to your business you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to benefit from individual training or at least an FAQ you can use.