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Compare Freshcaller vs Nextiva Office Service

What is better Freshcaller or Nextiva Office Service? When you compare Freshcaller and Nextiva Office Service, you can easily see which Communications Software product is the more suitable option. This means that your enterprise will be able to choose most productive and efficient application. You can examine the details, like available tools, prices, plans offered by each vendor, offer stipulations, etc.

We also let you check their all round scores to know which one seems to be more suitable. Freshcaller has 8.5 points for overall quality and 100% rating for user satisfaction; while Nextiva Office Service has 8.4 points for overall quality and 99% for user satisfaction. You can also check which software business is more reliable by sending an email inquiry to both vendors and check which one replies sooner.

Our experts made sure to review all popular Call Center Software services available out there, but among them these three deserved our special attention: Ytel, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited Calling
  • Unlimited Faxing
  • Mobile Communications
  • Number Portability
  • Auto Attendant
  • Nextiva Anywhere
  • HD Voice Quality
  • Unified Communications
  • Receptionist
  • Instant Conference Calls
  • Meet-Me Conferencing
  • IM and Presence
  • Call Queuing
  • Plug-ins
  • Voicemail to Email

Pricing Info

Nextiva Office offers three priced packages for businesses who are looking to get a cloud-based phone system for their offices. Each plan comes with great features and functionalities that will suit their requirements and budget.

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold

Office Pro Plus – $22.95/mo

  • All Office Pro features plus:
  • Conference Bridge
  • Nextiva Mobile App

Office Enterprise – $29.95/mo

All Office Pro Plus features plus:

  • Team Presence
  • Silent Call Barging
  • Attendant Console

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nissan, IBM, Delta, Target, Acura, Burger King

Integrations

Nextiva offers business integration with a number of CRM platforms as well as Outlook.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A virtual IP/PBX developed to provide businesses with standard IP PBX features for a low startup cost.

Company Email

support@nextiva.com

Contact No.

Company's Address

8800 E Chaparral Rd
Ste 300
Scottsdale, AZ 85250

It may not always be enough to just compare Freshcaller and Nextiva Office Service against one another. While specific tools, cost and customer reviews are all important and should be considered when making a final decision, you should also check out the recognition and awards merited by every solution. Very often a less dominant solution may turn out to be a great choice that was a winner of many industry awards such as our Great User Experience Award which proves that despite smaller market popularity it’s a worthy rival to the solutions that rule the market.

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