Compare Freshcaller vs. ManageEngine ServiceDesk

With a wide range of functionalities, pricing, conditions, and more to compare, determining the best Customer Support Software for your organization is tricky. But making use of our system, you can easily match the characteristics of Freshcaller and ManageEngine ServiceDesk together with their general SmartScore, respectively as: 8.0 and 8.7 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and see which software is a more effective fit for your enterprise. Don’t forget to ask for a free trial first prior to subscribing to experience how the program can benefit you in practical situations. In the event you would like to quickly locate the more reliable Call Center Software according to our review team we advise you take a look at the following services: Freshcaller, CallTrackingMetrics, Five9.
Comparison

Freshcaller

VS

ManageEngine ServiceDesk

VS

Freshcaller screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

by quote

$10

Price Scheme

Price Scheme

Quote-based Monthly payment | One-time payment | Quote-based
Full Review

Full Review

General Description

General Description

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Useful Links
Phone Number

Phone Number

+1-916-379-7474 +1-800-443-6694
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English, Dutch
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
Customer Support

Customer Support

Phone
Training
Phone
Ticket
Vendor Email

Vendor Email

hello@freshcaller.com support@servicedeskplus.com
Cost Details

Cost Details

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

No information available.

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
Popular Clients

Popular Clients

Loupen Hallmark, Lufthansa, GE, Intel, Airbus
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about ManageEngine ServiceDesk pricing
Compare Products

Compare Products

Compare with AdminiTrack
Compare with Zoho SalesIQ
Compare with Samanage
Compare with PhoneBurner
Compare with Zailab
Compare with Beevolve
Compare with Kampyle
Compare with Serena Service Manager
Compare with BoldChat
Compare with Aritic Mail
Compare with Live2Support
Compare with Salesmate
Compare with AJ Help Desk
Compare with LANDESK Service Desk
Compare with Greetly iPad Sign In App
Compare with LiveOps
Compare with Capsule CRM
Compare with uReview Me
Compare with Zoho Wiki
Compare with Rosmiman Smart EAM
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Almost as essential as features and customer support quality are pricing packages given by Freshcaller and ManageEngine ServiceDesk. Although cost should not be the sole aspect it’s definitely an important thing to think about. You should expect a flexible pricing package that can be matched with your business size and easily scaled up if your team develops. You should be certain you don’t choose plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently count on discounts. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with Freshcaller and ManageEngine ServiceDesk.