|Quote-based||Monthly payment | One-time payment | Quote-based|
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|List of Features|
List of Features
Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Professional (IT Help Desk + Asset)
Enterprise (IT Help Desk + Asset + ITIL)
No information available.
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
|Loupen||Hallmark, Lufthansa, GE, Intel, Airbus|
| 1250 Bayhill Drive, Suite 315,|
San Bruno, CA 94066
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
|Learn more about Freshcaller pricing||Learn more about ManageEngine ServiceDesk pricing|
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Almost as essential as features and customer support quality are pricing packages given by Freshcaller and ManageEngine ServiceDesk. Although cost should not be the sole aspect it’s definitely an important thing to think about. You should expect a flexible pricing package that can be matched with your business size and easily scaled up if your team develops. You should be certain you don’t choose plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently count on discounts. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with Freshcaller and ManageEngine ServiceDesk.