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Compare Freshcaller vs. ManageEngine ServiceDesk

With a wide range of functionalities, pricing, conditions, and more to compare, determining the best Customer Support Software for your organization is tricky. But making use of our system, you can easily match the characteristics of Freshcaller and ManageEngine ServiceDesk together with their general SmartScore, respectively as: 8.0 and 8.7 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and see which software is a more effective fit for your enterprise. Don’t forget to ask for a free trial first prior to subscribing to experience how the program can benefit you in practical situations. We are aware that not all businesses have enough time to try out dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
Comparison

Freshcaller

VS

ManageEngine ServiceDesk

VS

Freshcaller screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

by quote

$10

Price Scheme

Price Scheme

Quote-based Monthly payment | One-time payment | Quote-based
Full Review

Full Review

General Description

General Description

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Useful Links
Phone Number

Phone Number

+1-916-379-7474 +1-800-443-6694
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English English, Dutch
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

ManageEngine ServiceDesk FEATURES

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management
Customer Support

Customer Support

Phone
Training
Phone
Ticket
Vendor Email

Vendor Email

hello@freshcaller.com support@servicedeskplus.com
Cost Details

Cost Details

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

No information available.

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft
Popular Clients

Popular Clients

Loupen Hallmark, Lufthansa, GE, Intel, Airbus
Vendor's Address

Vendor's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about ManageEngine ServiceDesk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and customer support quality are pricing packages given by Freshcaller and ManageEngine ServiceDesk. Although cost should not be the sole aspect it’s definitely an important thing to think about. You should expect a flexible pricing package that can be matched with your business size and easily scaled up if your team develops. You should be certain you don’t choose plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently count on discounts. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with Freshcaller and ManageEngine ServiceDesk.