Compare Freshcaller vs. ManageEngine ServiceDeskWith a wide range of functionalities, pricing, conditions, and more to compare, determining the best Customer Support Software for your organization is tricky. But making use of our system, you can easily match the characteristics of Freshcaller and ManageEngine ServiceDesk together with their general SmartScore, respectively as: 8.0 and 8.7 for overall score and 100% and 100% for user satisfaction. You can also compare them feature by feature and see which software is a more effective fit for your enterprise. Don’t forget to ask for a free trial first prior to subscribing to experience how the program can benefit you in practical situations. We are aware that not all businesses have enough time to try out dozens of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
|Quote-based||Monthly payment | One-time payment | Quote-based|
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|List of Features|
List of Features
Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Professional (IT Help Desk + Asset)
Enterprise (IT Help Desk + Asset + ITIL)
No information available.
ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.
|Loupen||Hallmark, Lufthansa, GE, Intel, Airbus|
| 1250 Bayhill Drive, Suite 315,|
San Bruno, CA 94066
| Zoho Corporation|
4141 Hacienda Drive
Pleasanton, CA 94588
|Learn more about Freshcaller pricing||Learn more about ManageEngine ServiceDesk pricing|
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Almost as essential as features and customer support quality are pricing packages given by Freshcaller and ManageEngine ServiceDesk. Although cost should not be the sole aspect it’s definitely an important thing to think about. You should expect a flexible pricing package that can be matched with your business size and easily scaled up if your team develops. You should be certain you don’t choose plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently count on discounts. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with Freshcaller and ManageEngine ServiceDesk.