MENU

FinancesOnline

GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Deskforce vs. Freshcaller

It’s easy to our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, Freshcaller earned 8.0 points, while Deskforce gained 8.0 points. Meanwhile, for user satisfaction, Freshcaller scored 100%, while Deskforce scored N/A%. Details about their characteristics, tools, supported platforms, customer service, and more are given below to provide you with a more correct comparison. Don’t forget to choose only the tools your business requires to avoid wasting money for tools that are unnecessary. We did our best to review all popular Call Center Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: RingCentral, Five9, Freshcaller.
Comparison

Deskforce

VS

Freshcaller

VS

Deskforce screenshot Freshcaller screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Useful Links
List of Features

List of Features

Deskforce FEATURES

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer
Pricing Info

Pricing Info

Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Phone No.

Phone No.

+972-72-246-3700 +1-916-379-7474
Contact Email

Contact Email

info@deskforce.com hello@freshcaller.com
Pricing Page

Pricing Page

Learn more about Deskforce pricing Learn more about Freshcaller pricing
Available Integrations

Available Integrations

Deskforce integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics
  • Zendesk
  • Zoho
  • Bitrix
  • SugarCRM
  • HighRise
  • Vtiger
  • Zurmo

No information available.

Company's Address

Company's Address

Tzeret 15, Jerusalem
Israel
1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Languages Supported

Languages Supported

English, Russia English
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Training
Prominent Clients

Prominent Clients

CallQuall Loupen
Compare Alternatives

Compare Alternatives

Compare with PhaseWare Tracker
Compare with Chatra.io
Compare with Track-It!
Compare with Freshdesk
Compare with getReply
Compare with KnoBis
Compare with Inforobo
Compare with SmartAction
Compare with uContact
Compare with nanoRep
Compare with Sharpen
Compare with RepRevive
Compare with Customer Thermometer
Compare with GainTools EML to PST Converter
Compare with BoldChat
Compare with Helpjuice
Compare with TeamSupport
Compare with GoToMeeting
Compare with Zoho Desk
Compare with TextMagic
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you test various Customer Support Software software you shouldn’t just study their features list and available pricing plans. Keep in mind the product must be meeting your work processes and business so the more flexible their offer the better. Find our which systems are supported by Freshcaller and Deskforce and be certain you will get mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, as this could be a key element for many firms.