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Compare Freshcaller vs Deskforce

What is better Freshcaller or Deskforce? There are numerous Customer Support Software products available for businesses right now. The best way to find out which app fits your needs best is to evaluate them side by side. As an example, here you can review Freshcaller and Deskforce for their overall score (9.0 vs. 8.0, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

It’s also possible to examine their individual modules and pricing stipulations and other useful information below. When matching products be sure to examine their similar capabilities and mark their differences to get a clearer picture of both deals. Similarly, remember to evaluate non-core issues such as security, backup, intuitiveness, and helpdesk support.

Our experts made sure to review all popular Call Center Software solutions that you can find out there, but among them these three caught our special attention: RingCentral Contact Center, Ytel, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Pricing Info

Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CallQuall

Integrations

Deskforce integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics
  • Zendesk
  • Zoho
  • Bitrix
  • SugarCRM
  • HighRise
  • Vtiger
  • Zurmo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.

Company Email

info@deskforce.com

Contact No.

Company's Address

Tzeret 15, Jerusalem
Israel

When you choose a service that you are sure will work best for your company you shouldn’t simply limit yourself to what experts have to say about it. In many cases personal experience with the solution may be different, depending on specific preferences and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every product to give you a quick overview of how real users of Freshcaller and Deskforce rate their contact with the service. Our algorithm is based on detailed analysis of product appearances on other sites, social networks and blogs, so you are going to get a full and reliable picture of what other people think about each service. In this example Freshcaller got a total satisfaction rating at 100% while for Deskforce N/A% of people say they had a positive experience with it.

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