Compare Freshcaller vs. CustomerSure

Buying the ideal Customer Support Software product is all about evaluating various solutions and determining the top software for your specific needs. Our proprietary algorythm will give you a brief look at the general rating of Freshcaller and CustomerSure. For total quality and performance, Freshcaller scored 8.0, while CustomerSure scored 7.4. On the other hand, for user satisfaction, Freshcaller earned 100%, while CustomerSure earned 100%. Below you can also verify their functions, terms, plans, etc. to find out which program will be more suitable for your company. One critical feature to assess is if the software can enable/disable limitations on different types of users to secure any confidential company data. If you need to quickly identify the more reliable Call Center Software according to our review team we advise you examine these products: CallTrackingMetrics, Five9, Freshcaller.
Comparison

Freshcaller

VS

CustomerSure

VS

Freshcaller screenshot CustomerSure screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Price

Price

by quote

$79.00

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
CustomerSure is a customer feedback and follow-up tool to get you closer to your target customers.
Useful Links
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
John Buddle Work Village Buddle Road Newcastle upon Tyne, Tyne and Wear NE4 8AW United Kingdom
Pricing Plans

Pricing Plans

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

The tool offers a 14-day free trial on all plans.

  • Starter: $79/month
  • Feedback Pro: $149/month
  • Enterprise: $499/month

For those companies that have more special customer satisfaction needs, contact the company for the pricing plan according to their needs and budget.

Available Languages

Available Languages

English English, Ireland, South Africa, Europe, Australia, Germany, India
Contact Email

Contact Email

hello@freshcaller.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

CustomerSure FEATURES

  • Quick and easy-to-answer customer satisfaction surveys
  • Easy-to-create customer service pages that can be integrated easily onto your website
  • Central feedback stream which can be shared with your team
  • Task management
  • Reporting tools to monitor customer satisfaction issues and trends
Phone No.

Phone No.

+1-916-379-7474 415 800 3497
Integrations

Integrations

No information available.

CustomerSure integrates with most CRM systems as well as

  • Magento
  • Shopify
  • Xero
  • BigCommerce
  • Sage One
  • BCC
  • API
  • Google Apps Email Integration
Types of Support

Types of Support

Phone
Training
Phone
Training
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about CustomerSure pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Popular Clients

Popular Clients

Loupen Kiravans, ShoeMe, RIBA Bookshops
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which service will perform best in your case it may be a sound idea to take a look at each service’s social metrics. Such metrics are frequently a sign of how popular each software is and how wide is its online presence. For example, in case of Facebook Freshcaller has 318 likes on their official page while CustomerSure profile is liked by 193 users.