Compare Freshcaller vs. Cherwell IT Service Management

If you want an effective Customer Support Software product for your organization you have to invest time and compare a wide range of options. It doesn’t have to be challenging, and can be as quick as matching their traits in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can find Freshcaller’s overall score of 8.0 and compare it against Cherwell IT Service Management’s score of 8.3; or Freshcaller’s user satisfaction level at 100% versus Cherwell IT Service Management’s 98% satisfaction score. The contrast can help you identify the strengths and weaknesses of each software, and decide which matches your requirements better. Beyond the robust features, the application which is simple and intuitive is always the better product. Users who are pressed for time or could use a Call Center Software suggestion from our experts might want to try out these top choices for this year: Five9, Freshcaller, CallTrackingMetrics.
Comparison

Freshcaller

VS

Cherwell IT Service Management

VS

Freshcaller screenshot Cherwell IT Service Management screenshot
Pricing Page

Score

Our Score

9.0 ?

Our Score

8.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
Implement, automate and modernize your company’s IT processes using Cherwell IT Service Management, a flexible ITSM platform with unique codeless architecture.
Useful Links
Contact Address

Contact Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA
Company Email

Company Email

hello@freshcaller.com support@cherwell.com
Supported Integrations

Supported Integrations

No information available.

Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are:

  • (x)Matters
  • Atlassian – JIRA
  • Avaya
  • Ayehu
  • BMC – Atrium Discovery and Dependency Mapping
  • BMC – Footprints
  • Bomgar
  • CA Technologies – Nimsoft
  • Cisco – Call Manager
  • CloudPost
  • Dell – KACE
  • Dell – Update CMDB and Dell Website
  • Dimension Data – Xigo
  • FireScope
  • Four Rivers Software Systems – TMS
  • Microsoft
  • Pagerduty
  • Perspectium
  • Splunk
  • VMWare
  • VNT Software
  • WizeLine
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Multi-Sourcing Service Integration
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
Pricing Page

Pricing Page

Learn more about Freshcaller pricing Learn more about Cherwell IT Service Management pricing
Available Languages

Available Languages

English English, German, Spanish, French
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Medium Business
Prominent Customers

Prominent Customers

Loupen Western Union, Fiserv, Esri, Swatch, Jason’s Deli, and B/E Aerospace
Pricing Info

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

Phone Number

Phone Number

+1-916-379-7474 +1-719-386-7000
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Types of Support

Types of Support

Phone
Training
Phone
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Freshcaller and Cherwell IT Service Management with one another. While useful tools, pricing plans and user experience are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each app. In many cases a less known solution may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which shows that despite limited market popularity it’s a worthy contender to the solutions that rule the market.