Compare Freshcaller vs. Bluenose

There are lots of Customer Support Software products out there today. The ideal way to find out which product fits your needs best is to evaluate them side by side. For example, here you can assess Freshcaller and Bluenose for their overall score (8.0 vs. 6.7, respectively) or their user satisfaction rating (100% vs. 96%, respectively). You can even check their features and pricing terms and other valuable data below. When matching products be sure to check their corresponding advantages and mark their differences to get a clearer picture of both deals. Likewise, keep in mind to evaluate non-core features such as security, backup, usability, and customer service. Right now, the most significant products in our Call Center Software category are: Five9, Freshcaller, CallTrackingMetrics.
Product

Freshcaller

VS

Bluenose

VS

Freshcaller screenshot Bluenose screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?

Price

Price

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.
A Customer Success Platform that empowers SaaS businesses to proactively manage customers through complete visibility, intelligent marketing campaigns, and built-in playbooks.
Useful Links
Pricing Info

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Pricing available by quote only. Contact Bluenose directly for more pricing details.

Popular Customers

Popular Customers

Loupen Extole, BlueJean, Appcelerator, LiveRamp
Integrations

Integrations

No information available.

Bluenose supports integrations with the following business systems and applications:

  • Salesforce
Types of Support

Types of Support

Phone
Training
Phone
Ticket Training
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Bluenose Analytics
517 York Street
San Francisco, CA 94110
415-354-4905
Languages

Languages

English English
Phone No.

Phone No.

+1-916-379-7474
Contact Email

Contact Email

hello@freshcaller.com info@bluenose.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
List of Features

List of Features

Freshcaller FEATURES

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Bluenose FEATURES

  • 360 Degree View
  • Early Warning System
  • Playbooks
  • Operational Reporting
  • End User Campaigns
  • Lifecycle Marketing
  • Salesforce Integration
  • Security
Pricing Details

Pricing Details

Learn more about Freshcaller pricing Learn more about Bluenose pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which app will be best in your case it may be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each service is and how extensive is its online presence. For instance, in case of Facebook Freshcaller has 318 likes on their official page while Bluenose profile is liked by 309 people.