Compare FocalScope vs. Cherwell IT Service Management

With various functions, pricing, details, and more to check, choosing the right Customer Support Software for your company is tough. However by using our system, you can easily match the features of FocalScope and Cherwell IT Service Management together with their general rating, respectively as: 8.2 and 8.3 for overall score and N/A% and 98% for user satisfaction. You can also compare them feature by feature and see which program is a more effective fit for your business. Remember to ask for a free trial first before opting in for a plan to experience how the software can benefit you in real scenarios. Our experts made sure to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three deserved our special attention: Samanage, Zendesk, Freshdesk.
Compare

FocalScope

VS

Cherwell IT Service Management

VS

FocalScope screenshot Cherwell IT Service Management screenshot
Pricing Details

Total Score

Our Score

8.2 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

98% ?

Cost

Cost

$9

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Detailed Review

Detailed Review

General Info

General Info

FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
The Cherwell Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades.
Quick Links
Company Size

Company Size

Small Business | Large Enterprises Large Enterprises | Medium Business
Contact Address

Contact Address

171 2Nd Street, Suite 300
Commack, New York 11765
USA
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA
Languages

Languages

English English
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Pricing Details

Pricing Details

Learn more about FocalScope pricing Learn more about Cherwell IT Service Management pricing
Vendor Email

Vendor Email

sales@focalscope.com support@cherwell.com
Supported Integrations

Supported Integrations

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM

No information available.

Contact Phone

Contact Phone

+1-562-661-8143 +1-719-386-7000
Popular Customers

Popular Customers

DHL, American Express, Singtel Western Union, Swatch, BIE Aerospace
List of Features

List of Features

FocalScope FEATURES

  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
  • SaaS or On-Premises Deployment
Pricing Info

Pricing Info

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support

Contact Cherwell IT Service Management for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The apps analyzed on this page are only a small part of our entire Customer Support Software category and you should remember that there might be more desirable alternatives out there. If you want to ensure you make the optimal decision for your team we strongly suggest that you analyze more software first. You may also want to study our top 10 Customer Support Software ranking to find out which apps are currently the highest-rated ones and dominate the market.