Compare Cherwell IT Service Management vs. FocalScope

When looking for the right Customer Support Software for your business our recommendation is that you review the functions, pricing, along with other crucial info regarding the product and vendor. Here, you can check the parallels and differences between FocalScope (overall score at 8.2 and user satisfaction at N/A%) and Cherwell IT Service Management (overall score at 8.3 and user satisfaction at 98%). It's also possible to check their unique details, for example features, plans, pricing, conditions, etc. Moreover, read the terms thoroughly for information on hidden costs, like, setup cost, separate support plan, upgrade fees, disk space fees, and others. Users who don't have much time or would like to get a Customer Support Software recommendation from our team might want to examine these top choices for the current year: LiveAgent, Freshdesk, Samanage.

Cherwell IT Service Management




Cherwell IT Service Management screenshot FocalScope screenshot
Pricing Page


Our Score

8.3 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

N/A% ?



by quote


Pricing Model

Pricing Model

Quote-based Monthly payment
Full Review

Full Review



The Cherwell Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades.
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Quick Links
Available Features

Available Features

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
  • SaaS or On-Premises Deployment


  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises
Devices Supported

Devices Supported

Customer Support

Customer Support

Ticket Training
Phone Live Support
Ticket Training
Supported Integrations

Supported Integrations

No information available.

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM


USA, UK, Canada, International, Germany, Spain, France, Portugal USA, UK, Canada, International
Cost Details

Cost Details

Contact Cherwell IT Service Management for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support
Contact Phone

Contact Phone

+1-719-386-7000 +1-562-661-8143
Popular Customers

Popular Customers

Western Union, Swatch, BIE Aerospace DHL, American Express, Singtel
Vendor's Address

Vendor's Address

10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
171 2Nd Street, Suite 300
Commack, New York 11765
Company Email

Company Email
Pricing Page

Pricing Page

Learn more about Cherwell IT Service Management pricing Learn more about FocalScope pricing
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Both FocalScope and Cherwell IT Service Management were evaluated by a team of independent B2B experts who carried out a full analysis of all core elements of every service. Their ultimate score was prepared by means of unique SmartScore system which calculates a separate partial score to every component including: main functionalities, client support, mobile support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we do our best to pay attention to all sides of a service before coming up with its final rating.