Compare FocalScope vs. Cherwell IT Service Management

When looking for the right Customer Support Software for your business our recommendation is that you review the functions, pricing, along with other crucial info regarding the product and vendor. Here, you can check the parallels and differences between FocalScope (overall score at 8.2 and user satisfaction at N/A%) and Cherwell IT Service Management (overall score at 8.3 and user satisfaction at 98%). It's also possible to check their unique details, for example features, plans, pricing, conditions, etc. Moreover, read the terms thoroughly for information on hidden costs, like, setup cost, separate support plan, upgrade fees, disk space fees, and others. Our experts made sure to review all popular Customer Support Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Samanage, Freshdesk, LiveAgent.



Cherwell IT Service Management


FocalScope screenshot Cherwell IT Service Management screenshot
Pricing Page


Our Score

8.2 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

98% ?




by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Full Review

Full Review



FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
The Cherwell Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades.
Quick Links
Available Features

Available Features


  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
  • SaaS or On-Premises Deployment
Types of Customers

Types of Customers

Small Business | Large Enterprises Large Enterprises | Medium Business
Devices Supported

Devices Supported

Customer Support

Customer Support

Phone Live Support
Ticket Training
Ticket Training
Supported Integrations

Supported Integrations

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM

No information available.



USA, UK, Canada, International USA, UK, Canada, International, Germany, Spain, France, Portugal
Cost Details

Cost Details

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support

Contact Cherwell IT Service Management for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Contact Phone

Contact Phone

+1-562-661-8143 +1-719-386-7000
Popular Customers

Popular Customers

DHL, American Express, Singtel Western Union, Swatch, BIE Aerospace
Vendor's Address

Vendor's Address

171 2Nd Street, Suite 300
Commack, New York 11765
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
Company Email

Company Email
Pricing Page

Pricing Page

Learn more about FocalScope pricing Learn more about Cherwell IT Service Management pricing
Software Comparison

Software Comparison

Compare with Pluck
Compare with Peek Pro
Compare with Abhisi
Compare with CrazyCall
Compare with Corvisa Contact Center
Compare with Symphony Summit
Compare with Helpdesk Pilot
Compare with TeamViewer
Compare with Subiz
Compare with UserEngage
Compare with Pulseway
Compare with TeamSupport
Compare with Ringostat
Compare with Greetly iPad Sign In App
Compare with CozTel
Compare with Surveyi2i
Compare with Kapdesk
Compare with Nicereply
Compare with MightyCall
Compare with Zoho Wiki
Popular Alternatives

Popular Alternatives



Page last modified

Both FocalScope and Cherwell IT Service Management were evaluated by a team of independent B2B experts who carried out a full analysis of all core elements of every service. Their ultimate score was prepared by means of unique SmartScore system which calculates a separate partial score to every component including: main functionalities, client support, mobile support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only aspect important to a business so we do our best to pay attention to all sides of a service before coming up with its final rating.