Compare simplyCT vs. Five9

We are here to simplify the cumbersome process of reviewing Customer Support Software products for you. For example, on this page you can check the overall performance of Five9 (8.5) and compare it with the overall performance of simplyCT (6.9). It's also possible to match their overall user satisfaction rating: Five9 (91%) vs. simplyCT (100%). Furthermore, you can read their capabilities in detail to see which product can better tackle your company’s needs. In general, any business app should allow you to immediately check the big picture, at the same time offering you quick access to the details. Currently, the most significant products in our Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
Product

simplyCT

VS

Five9

VS

simplyCT screenshot Five9 screenshot
Pricing Page

Total Score

Our Score

6.9 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

91% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Training
Available Features

Available Features

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Supported Integrations

Supported Integrations

  • Salesforce integration

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Popular Customers

Popular Customers

The It Factor Productions, The Devereux Foundation Xerox, Comcast, Citrix, American Bank
Pricing Plans

Pricing Plans

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Languages Supported

Languages Supported

English English
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017 4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Phone Number

Phone Number

1-855-543-3989 +1-800-553-8159
Devices Supported

Devices Supported

Windows
Windows
iPhone/iPad
Mac
Web-based
Email Address

Email Address

support@simplyct.com info@five9.com
Pricing Page

Pricing Page

Learn more about simplyCT pricing Learn more about Five9 pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you select a solution that you are sure will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. In many cases individual experience with the app will vary, depending on specific preferences and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each service to give you a quick impression of how real users of Five9 and simplyCT evaluate their contact with the solution. Our system is built around advanced analysis of product mentions on other websites, social networks and blogs, so you are going to receive a complete and credible picture of what other people think about each product. In this case Five9 got a total satisfaction rating at 91% while for simplyCT 100% of people express they had a positive experience with it.