Compare simplyCT vs. Five9

It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Five9 attained 8.5 points, while simplyCT received 6.9 points. At the same time, for user satisfaction, Five9 scored 91%, while simplyCT scored 100%. Specifics of their features, tools, supported platforms, customer service, plus more are available below to give you a more accurate review. Keep in mind to get only the tools your business requires to avoid wasting cash for functions which are redundant. We did our best to prepare reviews of all popular Call Center Software solutions that you can find out there, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshdesk.
Product

simplyCT

VS

Five9

VS

simplyCT screenshot Five9 screenshot
Pricing Page

Total Score

Our Score

6.9 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

91% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Email Address

Email Address

support@simplyct.com info@five9.com
Supported Integrations

Supported Integrations

  • Salesforce integration

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about simplyCT pricing Learn more about Five9 pricing
Phone Number

Phone Number

1-855-543-3989 +1-800-553-8159
Popular Clients

Popular Clients

The It Factor Productions, The Devereux Foundation Xerox, Comcast, Citrix, American Bank
OS Supported

OS Supported

Windows
Windows
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017 4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Available Features

Available Features

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Support Types

Support Types

Phone Live Support
Training
Phone Live Support
Training
Pricing Plans

Pricing Plans

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Languages Supported

Languages Supported

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which app will perform best in your case it may be a sensible idea to check out each service’s social metrics. These metrics are quite often an indicator of how popular each service is and how big is its online presence.For example, if you analyze Five9 LinkedIn profile you’ll learn that they are followed by 214 users. In case of simplyCT the volume of followers on their LinkedIn page is 5.