Compare Scorebuddy vs. Five9If you’re having a tough time choosing the right Customer Support Software product for your situation, we suggest that you compare and contrast the available software and see which service offers more benefits. For example, here you can compare Five9 (overall score: 8.5; user rating: 91%) vs. Scorebuddy (overall score: 7.3; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly improve the odds of getting the right product for your company. Pay attention to other areas of the software for example ease-of-use, flexibility, scalability, and pricing terms. Our team put a lot of effort to review all popular Call Center Software services available out there, but among them these three caught our special attention: Five9, Freshdesk, CallTrackingMetrics.
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
|Allianz, DHL Express, Ryan Air, The Money Shop||Xerox, Comcast, Citrix, American Bank|
|+44 (0) 203 5140415||+1-800-553-8159|
|Types of Support|
Types of Support
|Learn more about Scorebuddy pricing||Learn more about Five9 pricing|
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
Scorebuddy Pro: £269 monthly
Scorebuddy Enterprise: Price information on application
Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.
|11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ|| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
|English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East||English|
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You don’t want just a broad array of features and scalable pricing packages from a well-known Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that in a situation where you have any questions about Five9 or Scorebuddy, or you struggle with some problems, or perhaps you’ll need to request a certain change or functionality useful to your team you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can enjoy individual training or at least an FAQ you can use.