Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
|Allianz, DHL Express, Ryan Air, The Money Shop||Xerox, Comcast, Citrix, American Bank|
|+44 (0) 203 5140415||+1-800-553-8159|
|Types of Support|
Types of Support
|Learn more about Scorebuddy pricing||Learn more about Five9 pricing|
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
Scorebuddy Pro: £269 monthly
Scorebuddy Enterprise: Price information on application
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
|11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ|| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
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You don’t want just a broad array of features and scalable pricing packages from a well-known Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that in a situation where you have any questions about Five9 or Scorebuddy, or you struggle with some problems, or perhaps you’ll need to request a certain change or functionality useful to your team you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can enjoy individual training or at least an FAQ you can use.