Compare Scorebuddy vs. Five9

If you’re having a tough time choosing the right Customer Support Software product for your situation, we suggest that you compare and contrast the available software and see which service offers more benefits. For example, here you can compare Five9 (overall score: 8.5; user rating: 91%) vs. Scorebuddy (overall score: 7.3; user rating: 100%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Using a clear table to compare their features will significantly improve the odds of getting the right product for your company. Pay attention to other areas of the software for example ease-of-use, flexibility, scalability, and pricing terms. In case you you want to quickly identify the more reliable Call Center Software according to our experts we advise you check out the following solutions: Five9, Freshcaller, RingCentral Contact Center.
Compare

Scorebuddy

VS

Five9

VS

Scorebuddy screenshot Five9 screenshot
Pricing Details

Total Score

Our Score

7.3 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

91% ?

Price

Price

£99

by quote

Pricing Model

Pricing Model

Monthly payment Quote-based
Full Review

Full Review

Product Info

Product Info

Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Company Email

Company Email

info@scorebuddy.co.uk info@five9.com
Popular Customers

Popular Customers

Allianz, DHL Express, Ryan Air, The Money Shop Xerox, Comcast, Citrix, American Bank
Phone Number

Phone Number

+44 (0) 203 5140415 +1-800-553-8159
Features

Features

Scorebuddy FEATURES

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Training
Pricing Details

Pricing Details

Learn more about Scorebuddy pricing Learn more about Five9 pricing
Available Plans

Available Plans

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Contact Address

Contact Address

11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ 4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Languages

Languages

English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You don’t want just a broad array of features and scalable pricing packages from a well-known Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that in a situation where you have any questions about Five9 or Scorebuddy, or you struggle with some problems, or perhaps you’ll need to request a certain change or functionality useful to your team you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can enjoy individual training or at least an FAQ you can use.