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Compare Five9 vs Scorebuddy

What is better Five9 or Scorebuddy? There is a wide range of Customer Support Software products available for businesses today. The ideal way to find out which service fits your needs best is to check them side by side. As an example, here you can review Five9 and Scorebuddy for their overall score (8.6 vs. 7.3, respectively) or their user satisfaction rating (91% vs. 100%, respectively).

It’s also possible to examine their capabilities and pricing terms as well as other valuable information below. When matching products be sure to analyze their corresponding advantages and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to assess other features such as security, backup, ease-of-use, and customer service.

Users who are pressed for time or need a Call Center Software suggestion from our team may want to examine these top choices for the current year: RingCentral Contact Center, Ytel, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

Pricing Info

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Xerox, Comcast, Citrix, American Bank

Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.

Company Email

info@five9.com

Contact No.

Company's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from £99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

Pricing Info

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Allianz, DHL Express, Ryan Air, The Money Shop

Integrations

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.

Company Email

info@scorebuddy.co.uk

Company's Address

11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ

It may not always be sufficient to just compare Five9 and Scorebuddy against each other. Although useful features, pricing plans and customer reviews are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards merited by every app. Frequently a less popular service may turn out to be an excellent choice that was distinguished with SaaS awards such as our Supreme Software Award which proves that despite smaller market presence it’s a significant contender to the services that rule the market.

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