Compare Predictive Dialer vs. Five9

The best Customer Support Software is a solution that can tackle your company’s unique needs. It is possible to determine which choice is best suited for your enterprise if you examine a wider range of products before you decide which one is the best. For example, Five9 and Predictive Dialer are scored at 8.5 and 7.8, respectively, for total quality and performance. Likewise, Five9 and Predictive Dialer have a user satisfaction rating of 91% and 100%, respectively, which suggests the general feedback they get from customers. Even better, talk to a regular client of the software and ask for their feedback about the solution in question. We did our best to prepare reviews of all popular Call Center Software products that you can find on the market, but among them these three deserved our special attention: Five9, CallTrackingMetrics, Freshcaller.
Product

Predictive Dialer

VS

Five9

VS

Predictive Dialer screenshot Five9 screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

91% ?

Price

Price

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

A call center software solution for businesses of all sizes and industries.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Contact Address

Contact Address

16842 Von Karman Suite 250
Irvine, CA 92606
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Pricing Details

Pricing Details

Learn more about Predictive Dialer pricing Learn more about Five9 pricing
Vendor Email

Vendor Email

support@calltools.com info@five9.com
Available Plans

Available Plans

CallTools.com Predictive Dialer’s  SMB and enterprise pricing information is available only upon request. Please contact the company for details, and ask for your quote.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

Predictive Dialer FEATURES

  • Predictive Dialing
  • Predicts Based on Call Metrics and Data
  • Predicts Numbers to Dial
  • Predicts When to Dial
  • Skips Answering Machines
  • Automatically Detects Voicemails
  • Avoids Dead Numbers
  • Transfers Live Calls to Agents Anywhere
  • Increased Time Talk
  • Keeps Agents on the Phone
  • Keeps All Agents Connected
  • Reach More Customers or Leads
  • Transfers Live Calls to Agents Anywhere
  • Skill-Based Call Routing
  • One Virtual Contact System
  • Call Monitoring
  • Call Recordings
  • Real-Time Call Metrics
  • Manage Call Dispositions
  • Track AHT
  • Track Call Volume

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Prominent Clients

Prominent Clients

HSC Marketing, SafeGate Computer Solution; Pearson Virtual Professionals, LLC Xerox, Comcast, Citrix, American Bank
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Training
Available Languages

Available Languages

English English
Available Integrations

Available Integrations

CallTools.com Predictive Dialer supports integrations with CRM platforms such as Zoho CRM, SugarCRM, and Microsoft Dynamics CRM. It can also be integrated with the following applications and solutions using Zapier:

  • Salesforce
  • NetSuite
  • Infusionsoft
  • HubSpot
  • DebtPaypro
  • Zillow
  • Pipeline Deals
  • Google Calendar
  • Google Sheets
  • Facebook Lead Ads
  • BASE
  • Magento
  • Avaya Aura Call Center Elite
  • Pipedrive
  • Shopify
  • Zendesk

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Contact No.

Contact No.

+1-800-679-1637 +1-800-553-8159
Software Comparison

Software Comparison

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as important as useful features and customer support responsiveness are pricing packages offered by Five9 and Predictive Dialer. Although cost should not be a deciding element it’s without a doubt an important thing to consider. You should try to find a flexible pricing package that can be matched with your company size and effortlessly scaled up if your company grows. You should be certain you don’t pick packages that include advanced functionalities that you won’t use and always try to get in touch with the vendor directly because enterprises can usually benefit from discounts. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and gives you a practical overview of what it’s like to work with Five9 and Predictive Dialer.