Compare Predictive Dialer vs. Five9

When looking for the appropriate Customer Support Software for your business it is recommended that you compare the features, prices, and other critical data concerning the product and vendor. Here, you can examine the similarities and distinctions between Five9 (overall score at 8.5 and user satisfaction at 91%) and Predictive Dialer (overall score at 7.8 and user satisfaction at 100%). It's also possible to check their particulars elements, like tools, plans, costs, terms and conditions, etc. Similarly, analyze the terms thoroughly for information on hidden fees, including, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges. Our experts made sure to review all popular Call Center Software solutions offered out there, but among them these three caught our special attention: CallTrackingMetrics, Freshdesk, Five9.
Comparison

Predictive Dialer

VS

Five9

VS

Predictive Dialer screenshot Five9 screenshot
Pricing Details

Our Score

Our Score

7.8 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

91% ?

Price

Price

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

A call center software solution for businesses of all sizes and industries.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Languages

Languages

English English
Contact Email

Contact Email

support@calltools.com info@five9.com
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Pricing Info

Pricing Info

CallTools.com Predictive Dialer’s  SMB and enterprise pricing information is available only upon request. Please contact the company for details, and ask for your quote.

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

16842 Von Karman Suite 250
Irvine, CA 92606
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Pricing Details

Pricing Details

Learn more about Predictive Dialer pricing Learn more about Five9 pricing
Prominent Customers

Prominent Customers

HSC Marketing, SafeGate Computer Solution; Pearson Virtual Professionals, LLC Xerox, Comcast, Citrix, American Bank
Available Integrations

Available Integrations

CallTools.com Predictive Dialer supports integrations with CRM platforms such as Zoho CRM, SugarCRM, and Microsoft Dynamics CRM. It can also be integrated with the following applications and solutions using Zapier:

  • Salesforce
  • NetSuite
  • Infusionsoft
  • HubSpot
  • DebtPaypro
  • Zillow
  • Pipeline Deals
  • Google Calendar
  • Google Sheets
  • Facebook Lead Ads
  • BASE
  • Magento
  • Avaya Aura Call Center Elite
  • Pipedrive
  • Shopify
  • Zendesk

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Support Types

Support Types

Phone Live Support
Ticket
Phone Live Support
Training
Features

Features

Predictive Dialer FEATURES

  • Predictive Dialing
  • Predicts Based on Call Metrics and Data
  • Predicts Numbers to Dial
  • Predicts When to Dial
  • Skips Answering Machines
  • Automatically Detects Voicemails
  • Avoids Dead Numbers
  • Transfers Live Calls to Agents Anywhere
  • Increased Time Talk
  • Keeps Agents on the Phone
  • Keeps All Agents Connected
  • Reach More Customers or Leads
  • Transfers Live Calls to Agents Anywhere
  • Skill-Based Call Routing
  • One Virtual Contact System
  • Call Monitoring
  • Call Recordings
  • Real-Time Call Metrics
  • Manage Call Dispositions
  • Track AHT
  • Track Call Volume

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Contact Phone

Contact Phone

+1-800-679-1637 +1-800-553-8159
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Five9 and Predictive Dialer were reviewed by a panel of independent B2B experts who conducted a thorough study of all key elements of each solution. Their total score was prepared by means of unique SmartScore model which calculates an individual partial score to every element including: main features, customer support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we know useful features are not the only factor crucial to a company so we do our best to pay attention to all facets of a service before calculating its final score.