Compare FocalScope vs. Five9

We are here to improve the cumbersome process of contrasting Customer Support Software products for you. In particular, on this page you can look at the overall performance of Five9 (8.5) and compare it with the overall performance of FocalScope (8.2). You can also match their overall user satisfaction rating: Five9 (91%) vs. FocalScope (N/A%). Furthermore, lexamine their services in detail to find out which product can better deal with your company’s requirements. Generally, any business app must let you to immediately check the big picture, all the while allowing you quick access to the details. Right now, the leading products in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
Comparison

FocalScope

VS

Five9

VS

FocalScope screenshot Five9 screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

91% ?

Pricing

Pricing

$9

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Complete Review

Complete Review

Product Info

Product Info

FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Vendor Email

Vendor Email

sales@focalscope.com info@five9.com
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International
Cost Details

Cost Details

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Pricing Page

Pricing Page

Learn more about FocalScope pricing Learn more about Five9 pricing
Popular Clients

Popular Clients

DHL, American Express, Singtel Xerox, Comcast, Citrix, American Bank
Phone Number

Phone Number

+1-562-661-8143 +1-800-553-8159
Supported Integrations

Supported Integrations

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

171 2Nd Street, Suite 300
Commack, New York 11765
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Types of Clients

Types of Clients

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business
List of Features

List of Features

FocalScope FEATURES

  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Training
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as important as features and user support quality are pricing options given by Five9 and FocalScope. Even though price should not be the only aspect it’s definitely an important thing to think about. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your company develops. Be sure that you don’t choose pricing plans that have complex tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can usually count on more affordable prices. You should also try out a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a practical overview of what it’s like to work with Five9 and FocalScope.