Compare FocalScope vs. Five9

When you compare Five9 and FocalScope, you can actually see which Customer Support Software product is the better alternative. This means that your business can select the most productive and efficient software. You can study the details, like available tools, prices, plans offered by each vendor, offer conditions, etc. We also let you check their all round scores to know which one appears to be better. Five9 has 8.5 points for overall quality and 91% rating for user satisfaction; while FocalScope has 8.2 points for overall quality and N/A% for user satisfaction. You can also assess which software business is more reliable by sending an an email question to both vendors and see which one replies faster. If you want to quickly identify the top Call Center Software according to our experts we suggest you check out these solutions: Five9, Freshcaller, RingCentral Contact Center.





FocalScope screenshot Five9 screenshot
Pricing Details

Our Score

Our Score

8.2 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

91% ?




by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Full Review

Full Review

General Info

General Info

FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Phone Number

Phone Number

+1-562-661-8143 +1-800-553-8159
Popular Clients

Popular Clients

DHL, American Express, Singtel Xerox, Comcast, Citrix, American Bank
Pricing Info

Pricing Info

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Pricing Details

Pricing Details

Learn more about FocalScope pricing Learn more about Five9 pricing


English English
Available Features

Available Features


  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat


  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management


FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Available Devices

Available Devices

Customer Types

Customer Types

Small Business | Large Enterprises Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

171 2Nd Street, Suite 300
Commack, New York 11765
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
Email Address

Email Address
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Popular Alternatives

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Almost as crucial as useful features and customer support quality are pricing packages offered by Five9 and FocalScope. Although pricing should not be the sole aspect it’s without a doubt a significant thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your business grows. Make sure you don’t select plans that have extra tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from special pricing. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with Five9 and FocalScope.