Compare FocalScope vs. Five9We are here to improve the cumbersome process of contrasting Customer Support Software products for you. In particular, on this page you can look at the overall performance of Five9 (8.5) and compare it with the overall performance of FocalScope (8.2). You can also match their overall user satisfaction rating: Five9 (91%) vs. FocalScope (N/A%). Furthermore, lexamine their services in detail to find out which product can better deal with your company’s requirements. Generally, any business app must let you to immediately check the big picture, all the while allowing you quick access to the details. Right now, the leading products in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
|USA, UK, Canada, International||USA, UK, Canada, International|
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Small Cloud – $9/agent/month
Cloud – $39/agent/month
On-Premise – $39/agent/month
Phone System – Built-in Add-on
Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.
|Learn more about FocalScope pricing||Learn more about Five9 pricing|
|DHL, American Express, Singtel||Xerox, Comcast, Citrix, American Bank|
FocalScope integrates with the following business systems and applications:
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
| 171 2Nd Street, Suite 300|
Commack, New York 11765
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises||Small Business | Large Enterprises | Medium Business|
|List of Features|
List of Features
Page last modified
Almost as important as features and user support quality are pricing options given by Five9 and FocalScope. Even though price should not be the only aspect it’s definitely an important thing to think about. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up every time your company develops. Be sure that you don’t choose pricing plans that have complex tools that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can usually count on more affordable prices. You should also try out a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and provides you with a practical overview of what it’s like to work with Five9 and FocalScope.