Compare EVS7 vs. Five9

Getting the ideal Customer Support Software product is all about evaluating different solutions and identifying the top software for your specific needs. Our unique system gives you a brief look at the general rating of Five9 and EVS7. For overall quality and performance, Five9 scored 8.5, while EVS7 scored 7.1. On the other hand, for user satisfaction, Five9 earned 91%, while EVS7 earned N/A%. Below you can also verify their functionalities, terms, plans, etc. to find out which software will be more suitable for your needs. One key feature to check is if the application lets you to enable and disable permissions on various types of users to limit the exposure of any sensitive business data. At the moment, the leading services in our Call Center Software category are: Freshcaller, CallTrackingMetrics, Five9.
Compare

EVS7

VS

Five9

VS

EVS7 screenshot Five9 screenshot
Pricing Page

Our Score

Our Score

7.1 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

91% ?

Pricing

Pricing

$39

by quote

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Quote-based
Full Review

Full Review

General Info

General Info

EVS7 is a well-rounded, cloud-based call center service solution.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Cost Details

Cost Details

EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription

  • Click-to-Call
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Web-Based CRMs Integration

Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription

  • Rapid Phone List Dialing
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Coaching or Monitoring (Optional)
  • Appointment Setting
  • Email
  • Zoho & LeadMaster Integration

Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription

  • Predictive & Blended Dialling
  • Pre-Record Voicemail Drops
  • 3 Users Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Advanced Reporting & Statistics
  • Coaching or Monitoring
  • Appointment Setting
  • Email
  • Real-Time Manager Portal
  • Answering Machine Detection
  • Automatic Call Distribution
  • Interactive Voice Response
  • Open API

All plans include:

  • Call Transfers
  • Call Conferencing
  • Caller ID Number Display
  • Flexible Call Recording
  • Unlimited Dialer Technical Support
  • 1-Click Pre-Recorded Voicemail
  • Free Software Upgrades
  • Free Local or Toll-Free Number

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Prominent Customers

Prominent Customers

Walgreens, Century21, Disney Xerox, Comcast, Citrix, American Bank
Vendor Email

Vendor Email

sales@evs7.com info@five9.com
Vendor's Address

Vendor's Address

16475 Dallas Parkway Suite 350
Addison, TX 75001
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Training
Available Integrations

Available Integrations

EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Available Features

Available Features

EVS7 FEATURES

  • Click-to-Call
  • Outbound & Inbound Calls
  • Reporting & Statistics
  • Pre-Recorded Voicemail Drop
  • Appointment Setting
  • Interactive Voice Response
  • Answering Machine Detection
  • Automatic Call Distribution
  • Call Transfers
  • Call Conferencing
  • Call Recording
  • Caller ID Number Display
  • Manager Portal

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Phone Number

Phone Number

+1-800-713-8353 +1-800-553-8159
Languages

Languages

English English
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about EVS7 pricing Learn more about Five9 pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as features and user support level are pricing options given by Five9 and EVS7. Although price should not be the only factor it’s surely an important thing to think about. You should try to find a flexible pricing package that can be matched with your team size and painlessly scaled up when your team develops. Be sure that you don’t pick pricing plans that have advanced functionalities that you won’t use and always make an effort to contact with the vendor directly because big companies can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and offers a solid overview of what it feels like to work with Five9 and EVS7.