Compare EVS7 vs. Five9

A sensible way to find the appropriate Customer Support Software product for your firm is to compare the solutions against each other. Here you can compare Five9 and EVS7 and see their capabilities compared thoroughly to help you decide on which one is the better product. Also, you can review their overall ratings, including: overall score (Five9: 8.5 vs. EVS7: 7.1) and user satisfaction (Five9: 91% vs. EVS7: N/A%). Browse through their varying features and similarities and find out which one outperforms the other. Likewise, imagine your company tomorrow; will your company outgrow the app in the next couple of years? In case you you would like to quickly identify the top Call Center Software according to our experts we recommend you examine these solutions: Five9, Freshdesk, CallTrackingMetrics.
Comparison

EVS7

VS

Five9

VS

EVS7 screenshot Five9 screenshot
Pricing Details

Total Score

Our Score

7.1 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

91% ?

Price

Price

$39

by quote

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Quote-based
Complete Review

Complete Review

Product Info

Product Info

EVS7 is a well-rounded, cloud-based call center service solution.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Integrations

Integrations

EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Training
Popular Clients

Popular Clients

Walgreens, Century21, Disney Xerox, Comcast, Citrix, American Bank
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about EVS7 pricing Learn more about Five9 pricing
List of Features

List of Features

EVS7 FEATURES

  • Click-to-Call
  • Outbound & Inbound Calls
  • Reporting & Statistics
  • Pre-Recorded Voicemail Drop
  • Appointment Setting
  • Interactive Voice Response
  • Answering Machine Detection
  • Automatic Call Distribution
  • Call Transfers
  • Call Conferencing
  • Call Recording
  • Caller ID Number Display
  • Manager Portal

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Vendor Email

Vendor Email

sales@evs7.com info@five9.com
Contact Phone

Contact Phone

+1-800-713-8353 +1-800-553-8159
Pricing Plans

Pricing Plans

EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription

  • Click-to-Call
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Web-Based CRMs Integration

Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription

  • Rapid Phone List Dialing
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Coaching or Monitoring (Optional)
  • Appointment Setting
  • Email
  • Zoho & LeadMaster Integration

Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription

  • Predictive & Blended Dialling
  • Pre-Record Voicemail Drops
  • 3 Users Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Advanced Reporting & Statistics
  • Coaching or Monitoring
  • Appointment Setting
  • Email
  • Real-Time Manager Portal
  • Answering Machine Detection
  • Automatic Call Distribution
  • Interactive Voice Response
  • Open API

All plans include:

  • Call Transfers
  • Call Conferencing
  • Caller ID Number Display
  • Flexible Call Recording
  • Unlimited Dialer Technical Support
  • 1-Click Pre-Recorded Voicemail
  • Free Software Upgrades
  • Free Local or Toll-Free Number

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Company's Address

Company's Address

16475 Dallas Parkway Suite 350
Addison, TX 75001
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you research various Customer Support Software software you shouldn’t simply analyze their list of features and provided pricing plans. Consider that the service must be meeting your standards and company so the more flexible their offer the better. Check which systems are supported by Five9 and EVS7 and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, as this could be a deal breaker for many companies.