Compare Dialer360 vs. Five9

Different companies demand different types of Customer Support Software. To find out which one suits you, consider comparing various options feature by feature including their terms and prices. Likewise, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: Five9 (8.5) vs. Dialer360 (8.0) for all round quality and functionality; Five9 (91%) vs. Dialer360 (N/A%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better choice for your company. An effective, simple tactic is to note down the strengths and weaknesses of both solutions side by side and check which solution comes on top. Currently, the most significant services in our Call Center Software category are: Five9, Freshcaller, CallTrackingMetrics.
Software

Dialer360

VS

Five9

VS

Dialer360 screenshot Five9 screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

91% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

An auto dialer application designed to help call centers to engage and remain connected with their callers with high quality pre-recorded messages of products and services.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Phone No.

Phone No.

+1-646-757-1041 +1-800-553-8159
Company's Address

Company's Address

83 Ducie
Manchester
UK
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Popular Customers

Popular Customers

SmartChoice, LinkPro Xerox, Comcast, Citrix, American Bank
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Training
List of Features

List of Features

Dialer360 FEATURES

  • Predictive Dialer
  • PCI Compliance
  • TPS/DNC Filtering
  • Recording Portal
  • Display Local Caller ID
  • Agent Status Board
  • WEB Phone
  • Internal Chat

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Email Address

Email Address

contact@dialer360.com info@five9.com
Pricing Info

Pricing Info

Contact Dialer360 for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Integrations

Available Integrations

Dialer360 integrates with the following business systems and applications:

  • Eyebeam
  • Zoiper
  • X-Lite
  • Salesforce
  • Pipedrive,
  • Zoho
  • Vtiger
  • Microsoft Dynamics

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
Pricing Page

Pricing Page

Learn more about Dialer360 pricing Learn more about Five9 pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please note that even though both Five9 and Dialer360 may provide a top quality array of features each product could be designed for a different business size. If you are studying different apps you should focus on a business type they are meant for. Some features may scale up with no problem for big enterprises but if you run a small or medium company it’s usually more sensible to refrain paying for advanced features that you may never have a chance to use.