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Compare Five9 vs Dezide

What is better Five9 or Dezide? Selecting the right Customer Support Software for your company is difficult with so many functions, choices, and offers to choose from. But, depending on our review directory will help you to streamline the selection process by reading all key apps in one location.

For instance, you can match Five9 and Dezide for their functions and overall scores, namely, 8.6 and 7.6, respectively. Furthermore, you can compare which one has higher general user satisfaction rating: 91% (Five9) and N/A% (Dezide) to find out which solution is the better choice for your business. Don’t simply choose the solution with the lowest price, but the one that gives the most cost-effective value.

People who don't have much time or would like to get a Call Center Software recommendation from our experts might want to try out these top choices for this year: Zendesk, Freshcaller, RingCentral Contact Center.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management

Pricing Info

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Xerox, Comcast, Citrix, American Bank

Integrations

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.

Company Email

info@five9.com

Contact No.

Company's Address

4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Pricing Info

Please contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nokia, Vestas, HP, Qtel, TDC

Integrations

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Dezide is a guided troubleshooting solution for field service technicians and call center teams.

Company Email

info@dezide.com

Contact No.

Company's Address

Gasværksvej 5, 9000 Aalborg, Denmark

In case you are still having second thoughts about which product will perform best for your business it may be a sound idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular every software is and how wide is its online presence. For example Five9 Twitter profile has currently 2212 followers. At the same time Dezide Twitter is followed by 0 people.

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