Compare Callcap vs. Five9Different businesses require different types of Customer Support Software. To find out which service suits you, think of reviewing various options feature by feature an taking into consideration their conditions and prices. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: Five9 (8.5) vs. Callcap (7.7) for overall quality and performance; Five9 (91%) vs. Callcap (N/A%) for user satisfaction rating. Check out their strong and weak points and decide which software is a better choice for your company. An effective, simple way is to list the strengths and weaknesses of both solutions next to each other and check which software comes on top. We know that not all businesses have the time to test a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: CallTrackingMetrics, Five9, Freshdesk.
Callcap is an insightful customer phone interaction recording application for businesses of all sizes.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Learn more about Callcap pricing||Learn more about Five9 pricing|
|USA, UK, Canada, International||USA, UK, Canada, International|
|List of Features|
List of Features
| 125 N Emporia, Suite 201|
Wichita, KS, 67202
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
No information available.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.
|Xerox, Comcast, Citrix, American Bank|
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Both Five9 and Callcap were tested by a panel of independent SaaS experts who conducted a full examination of all core elements of every product. Their final rating was calculated with unique SmartScore algorithm which provides an individual partial score to each factor such as: main features, customer support, mobile device support, security, client satisfaction as well as media presence. We realize useful features are not the only aspect crucial to a company so we make sure we pay attention to all facets of a product prior to calculating its final score.