Compare Callcap vs. Five9

When you need an efficient Customer Support Software product for your organization you have to invest time and examine various options. It doesn’t have to be challenging, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can check Five9’s overall score of 8.5 and compare it against Callcap’s score of 7.7; or Five9’s user satisfaction level at 91% versus Callcap’s N/A% satisfaction score. The contrast will allow you to find out the pros and cons of each software, and decide which one matches your requirements better. Aside from the main features, the software that is easy to understand and use is always the better choice. We did our best to review all popular Call Center Software services available on the market, but among them these three deserved our special attention: Freshcaller, CallTrackingMetrics, Five9.
Comparison

Callcap

VS

Five9

VS

Callcap screenshot Five9 screenshot
Pricing Page

Our Score

Our Score

7.7 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

91% ?

Cost

Cost

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

Callcap is an insightful customer phone interaction recording application for businesses of all sizes.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Useful Links
Vendor Email

Vendor Email

saleslead@callcap.com info@five9.com
Contact Address

Contact Address

125 N Emporia, Suite 201
Wichita, KS, 67202
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Features

Features

Callcap FEATURES

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
Languages Supported

Languages Supported

English English
Prominent Clients

Prominent Clients

Xerox, Comcast, Citrix, American Bank
Phone Number

Phone Number

+1-866-370-8307 +1-800-553-8159
Pricing Plans

Pricing Plans

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.

Pricing Page

Pricing Page

Learn more about Callcap pricing Learn more about Five9 pricing
Integrations

Integrations

No information available.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Custom CRM Solutions
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Types of Support

Types of Support

Phone Live Support
Training
Phone Live Support
Training
Product Comparisons

Product Comparisons

Compare with Abhisi
Compare with REVE Chat
Compare with QB Techs
Compare with Helpshift
Compare with NinjaRMM
Compare with Inbenta
Compare with HelpOnClick
Compare with Ringostat
Compare with XenCall
Compare with Bomgar Remote Support
Compare with Predictive Dialer
Compare with VICIdial
Compare with Avaya Aura Call Center Elite
Compare with LiveOps
Compare with uContact
Compare with PlayVox
Compare with Zailab
Compare with Avatar Dialler
Compare with SmartAction
Compare with 3Clogic
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you are still having doubts about which app will work best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular every app is and how large is its online presence. For example, in case of Facebook Five9 has 800 likes on their official page while Callcap profile is liked by 0 people.