Compare Callcap vs. Five9When you need an efficient Customer Support Software product for your organization you have to invest time and examine various options. It doesn’t have to be challenging, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can check Five9’s overall score of 8.5 and compare it against Callcap’s score of 7.7; or Five9’s user satisfaction level at 91% versus Callcap’s N/A% satisfaction score. The contrast will allow you to find out the pros and cons of each software, and decide which one matches your requirements better. Aside from the main features, the software that is easy to understand and use is always the better choice. We did our best to review all popular Call Center Software services available on the market, but among them these three deserved our special attention: Freshcaller, CallTrackingMetrics, Five9.
Callcap is an insightful customer phone interaction recording application for businesses of all sizes.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
| 125 N Emporia, Suite 201|
Wichita, KS, 67202
| 4000 Executive Parkway, Suite 400|
San Ramon, CA 94583
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business|
|Xerox, Comcast, Citrix, American Bank|
Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
|Learn more about Callcap pricing||Learn more about Five9 pricing|
No information available.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
|Types of Support|
Types of Support
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If you are still having doubts about which app will work best for your company it might be a sensible idea to check out each service’s social metrics. These metrics are usually an indicator of how popular every app is and how large is its online presence. For example, in case of Facebook Five9 has 800 likes on their official page while Callcap profile is liked by 0 people.