Compare Callcap vs. Five9

Different businesses require different types of Customer Support Software. To find out which service suits you, think of reviewing various options feature by feature an taking into consideration their conditions and prices. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: Five9 (8.5) vs. Callcap (7.7) for overall quality and performance; Five9 (91%) vs. Callcap (N/A%) for user satisfaction rating. Check out their strong and weak points and decide which software is a better choice for your company. An effective, simple way is to list the strengths and weaknesses of both solutions next to each other and check which software comes on top. We know that not all businesses have the time to test a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: CallTrackingMetrics, Five9, Freshdesk.
Software

Callcap

VS

Five9

VS

Callcap screenshot Five9 screenshot
Pricing Page

Our Score

Our Score

7.7 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

91% ?

Price

Price

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

Callcap is an insightful customer phone interaction recording application for businesses of all sizes.
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers.
Easy Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

saleslead@callcap.com info@five9.com
Pricing Page

Pricing Page

Learn more about Callcap pricing Learn more about Five9 pricing
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Training
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International
List of Features

List of Features

Callcap FEATURES

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Five9 FEATURES

  • ACD (automatic call distributor)
  • Agent Scripting
  • Campaign and list management
  • Chat
  • Cloud APIs
  • CRM integrations
  • CTI and screen pop
  • Email customer care
  • IVR (interactive voice response)
  • Local or Toll-Free Number Options
  • Mobile customer care
  • Multichannel
  • More than 100 standard reports
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • Quality Monitoring
  • Queue callback
  • Real-time reporting and dashboards
  • Skills-based routing
  • Social customer care
  • Speech recognition
  • TCPA Compliance
  • Text-to-speech
  • UC Integrations
  • Web callback
  • Workforce Management
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Company's Address

Company's Address

125 N Emporia, Suite 201
Wichita, KS, 67202
USA
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
USA
Available Integrations

Available Integrations

No information available.

Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:

  • Five9 Cloud Contact Center CTI for Salesforce
  • Five9 On-Demand Call Center Software for NetSuite
  • Microsoft Dynamics CRM Online
  • Oracle Service Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
Pricing Plans

Pricing Plans

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Five9 offers flexible enterprise pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Actual prices are not available on Five9’s website. Contact the vendor directly for more pricing details.

Contact Phone

Contact Phone

+1-866-370-8307 +1-800-553-8159
Prominent Clients

Prominent Clients

Xerox, Comcast, Citrix, American Bank
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both Five9 and Callcap were tested by a panel of independent SaaS experts who conducted a full examination of all core elements of every product. Their final rating was calculated with unique SmartScore algorithm which provides an individual partial score to each factor such as: main features, customer support, mobile device support, security, client satisfaction as well as media presence. We realize useful features are not the only aspect crucial to a company so we make sure we pay attention to all facets of a product prior to calculating its final score.