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Compare extendedReach vs RAPIDSPIKE

What is better extendedReach or RAPIDSPIKE? Getting the most appropriate Customer Experience Management Software for your business is complicated with so many features, options, and offers to check. But, relying on our review platform will help you to simplify the selection steps by showing all crucial products in a single place.

For example, you can contrast extendedReach and RAPIDSPIKE for their functions and overall scores, in this case, 8.2 and 7.0, respectively. Similarly, you can compare which product has higher general user satisfaction rating: N/A% (extendedReach) and 92% (RAPIDSPIKE) to learn which software is the better choice for your organization. Don’t simply choose the service with the most attractive price, but the solution that offers the most cost-effective value.

We realize that not all businesses have the time to examine a wide range of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Zendesk, Qualtrics CX, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $107

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Document Management
  • Foster Home Search
  • Foster Home Licensing
  • Reports & Statistics

Pricing Info

extendedReach is affordable for any size foster care center. That is because its enterprise pricing is based on the number of active children. It is calculated as follows: $100.00 base fee + $1.50 per active child per week. For example, if your center is looking after only one child for a whole month, then you pay only $107.00 for that period.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A user-friendly and affordable solution for child placement agencies for tracking children and foster homes.

Company Email

Contact No.

Company's Address

extendedReach
Cadence Solutions, LLC
PO Box 2103
Grand Rapids, MI 49501
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from £18.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Notifications
  • Multi-user accounts
  • Live, Multi-device dashboards
  • Public status pages
  • Global server network
  • Crisis escalation
  • Scenic backgrounds during downtime
  • Configurable data period
  • Critical process monitoring
  • Browser-based simulation
  • Performance thresholds
  • IP Addresses Geo-mapping
  • Error detection
  • Benchmarking
  • Key process visualization
  • Waterfall view of resources
  • Live data
  • Per-page traffic analysis
  • Website scanner
  • SSL Cipher monitor
  • Internal app messaging
  • Google safe browsing monitor
  • Alexa monitor
  • SEO statistics
  • Graphical reports
  • League tables
  • Raw data
  • Monthly summary

Pricing Info

RAPIDSPIKE offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic: Free

  • Unlimited alerts
  • Uptime monitors
  • Fixed Global monitoring network
  • Detailed reporting
  • 5-60 minutes checks

Professional: £18.95 +VAT/month

  • Basic features plus
  • Advanced monitors and alerts
  • Global monitoring
  • Up to 3 user accounts
  • 150 uptime monitors
  • 1-60 minute uptime checks
  • TV mode
  • Public status pages

Enterprise: Starting from £82.95 +VAT/month

  • Professional features plus
  • Performance monitors
  • Advanced alerts
  • On-demand global monitoring
  • 500 uptime monitors
  • Unlimited user accounts
  • Managed site analysis
  • Technical account manager
  • API access
  • Phone support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Samsung, NETFLIX, Fujitsu

Integrations

RAPIDSPIKE offers the following connectivity options:

  • RESTful JSON API (only for enterprise package)
  • Slack
  • Google Analytics
  • Webhooks
  • PagerDuty

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Advanced website monitoring platform for real-world performance data of critical websites and application processes.

Company Email

info@rapidspike.com

Contact No.

Company's Address

The Round Foundry Media Centre, Foundry St
Leeds
United Kingdom

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Every time you compare different Customer Experience Management Software products you shouldn’t just look at their features list and available pricing plans. Consider that the solution must be adjusted to your work processes and company so the more flexible their offer the better. Find our which systems are supported by extendedReach and RAPIDSPIKE and be certain you will obtain mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, as this might be a key element for many firms.

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