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Compare UVdesk Helpdesk vs. eStreamDesk Helpdesk

There are many Help Desk Software products in the market these days. The best way to find out which one fits your needs best is to compare them side by side. As an example, here you can compare eStreamDesk Helpdesk and UVdesk Helpdesk for their overall score (6.7 vs. 8.2, respectively) or their user satisfaction rating (99% vs. 100%, respectively). It’s also possible to review their capabilities and pricing stipulations and other valuable data below. When matching products make sure to examine their corresponding functions and mark their disparities to get a clearer picture of both deals. What is more keep in mind to check other issues such as security, backup, intuitiveness, and customer support. Currently, the top services in our Customer Support Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Comparison

UVdesk Helpdesk

VS

eStreamDesk Helpdesk

VS

UVdesk Helpdesk screenshot eStreamDesk Helpdesk screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

6.7 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Price

Price

$11

$29

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

Product Info

Product Info

A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Provides great experience for your helpdesk team across the customer relationship spectrum
Easy Links
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Email Address

Email Address

support@uvdesk.com support@estreamdesk.com
Pricing Page

Pricing Page

Learn more about UVdesk Helpdesk pricing Learn more about eStreamDesk Helpdesk pricing
Available Features

Available Features

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus

eStreamDesk Helpdesk FEATURES

  • Custom branding
  • Web-based
  • Simple and easy to use
  • Create tickets from multiple e-mail accounts
  • Localizable
  • Facebook integration
  • Twitter integration
  • Google Apps integration
  • Encrypted and secure
  • Live chat
  • Developer friendly API
  • Workflow with rules-based logic
  • Helpful analytics
  • Full audit log
  • Track agent activity in realtime
  • A centralized e-mail management for any number of mail accounts
  • Easy to manage multiple knowledgebase and forums
  • Provide excellent customer service and support
  • Simple and easy-to-use user interface
  • Customer portal and ticket monitoring system
Types of Support

Types of Support

Phone Live Support
Ticket
Live Support
Ticket Training
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
45th Alexandrovska Ruse, 7000 Bulgaria
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Integrations

Integrations

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
  • Google Apps
  • Google Docs
  • Facebook
  • Drupal
  • Twitter
Pricing Plans

Pricing Plans

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles

Here are the eStreamDesk cost details:

All accounts start with a 30-day free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.

You can select a plan from presets or fine-tune your custom plan specifications.

Predefined plans

Freelancer: Free for 1 agent

  • Data retention: 3 months
  • Ticketing system
  • Use your domain
  • Knowledge base
  • Rebrandable

Small business: $29/month

  • 5 agents
  • Data retention: 6 months
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Knowledge base
  • SSL encryption
  • Rebrandable
  • Reports

Professional: $75/month

  • 10 agents
  • Data retention: 1 year
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log

Enterprise: $212/month

  • 25 agents
  • Data retention: 2 years
  • Ticketing system
  • Use your domain
  • Realtime desktop notifications
  • Custom ticket fields
  • Facebook integration
  • Custom SSL cert
  • Knowledge base
  • SSL encryption
  • Realtime chat
  • Theme customization
  • Twitter integration
  • Rebrandable
  • Reports
  • Custom languages
  • Full audit log
  • Email passthrough

 

Prominent Customers

Prominent Customers

Jamgora, Colorway Design Group, FIXXI.NET
Contact Phone

Contact Phone

(+1)-914353168
Available Languages

Available Languages

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to solve all the requirements of a company. While core functionalities of eStreamDesk Helpdesk and UVdesk Helpdesk are obviously a priority you should also carefully explore the integrations offered by each app. Very often your team will already be making use of some other SaaS software in your company and it’s always more beneficial to choose services that integrate well with one another. If you do that you can ensure a smooth exchange of data between your teams and services, which can considerably reduce time spent on migrating between one service and the other.